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Rates different Online VS Statements?

C
Carbon Cutter***

Hi all, 

I am not sure do any one have same issue or just my family. Received any shocking message from OVO again. tariff rate increase is expectable however what we could expect is how come the tariff in December 22 ( Suppose the December 22  rate is under the contract of Oct 22)

In our bill, the tariff for power and gas from 01 Oct 22 to 31 Dec 22:-

Gas Standard charge  - 31.93p/day

Gas tariff rate - 10.56p/kWh

Electricity standard charge - 42.53p/day

Day energy tariff rate - 41.69p/kWh

Night energy tariff rate - 20.91p/kWh

 

 

Regardless the new tariff rate from 1st January 2023, the “current” tariff is totally different.

 

Gas Standard charge  - 33.53p/day

Gas tariff rate - 11.09p/kWh

Electricity standard charge - 44.6/day

Day energy tariff rate - 43.77p/kWh

Night energy tariff rate - 21.96p/kWh

Anyone have experience and explain why ? 

 

Best answer by Firedog

Updated on 30/10/23 by Abby_OVO

OVO being confusing, I’m afraid. If you look at the bill details, you’ll see in the Summary of charges that that after working out the fuel cost, VAT is added. However, on the notification of price changes, you’ll see at the bottom that “All prices and costs shown above include VAT at 5%. Your unit rates and standing charges might show differently on your bills.” 

The difference is just the VAT. 

 

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3 replies

nealmurphy
Carbon Catcher***
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  • nealmurphyCarbon Catcher***
  • Carbon Catcher***
  • 232 replies
  • January 7, 2023

Hi @cyc1683 

Not sure of the answer, but can you confirm if you have changed method of payment? Did you previously have a direct debit? How do you pay now?

Firedog
Plan Zero Hero
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  • FiredogPlan Zero Hero
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  • 2035 replies
  • Answer
  • January 8, 2023

Updated on 30/10/23 by Abby_OVO

OVO being confusing, I’m afraid. If you look at the bill details, you’ll see in the Summary of charges that that after working out the fuel cost, VAT is added. However, on the notification of price changes, you’ll see at the bottom that “All prices and costs shown above include VAT at 5%. Your unit rates and standing charges might show differently on your bills.” 

The difference is just the VAT. 

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
juliamc
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C
Carbon Cutter***
  • cyc1683
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  • 4 replies
  • January 8, 2023

@Firedog 

 

Thank you for your explanation, this looks more reasonable however OVO shall improve their presentation.  

 

I am not the person love to read all single word especially those size 6 text. 

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