Skip to main content

My elderly 90 yrs old mum who suffers with epilepsy and been without heating and hot water since Friday 1st September. The meter and new card wouldn’t download the credit onto to meter. So I called OVO. I have never found it so hard for a supplier to take responsibility for a fault. 
nearly 2 hrs on the phone and online.  2 people in the call Center cut the call off, when I finally spoke to someone with an once of customer service in them, they convinced me they’d have the issues sorted and was told the the emergency call had commence at 12:14. And will have someone there within 3 hrs. My mum is still waiting for someone to turn up and hasn’t had any heating or hot water since Friday morning. 
to say im Livid is an understatement. 
you can’t call anyone the chat or is about a much use and a chocolate fire guard. It’s a good job the temperatures aren’t bad at the moment. 
has anyone else experienced this incompetence by this supplier? 
I’ll be changing her supplier as soon as I possibly can. 
how you call yourself a supplier ? I’d should be looking at the trades description act 

Account *edited by moderator*

This has been flagged for the forum moderators attention. Please avoid posting account numbers here.

Based on circumstances, I strongly recommend switching to Pay Monthly rather than changing suppliers.

Hi @Harry burgham 

 

I’m really sorry to hear about this.

 

My mum is still waiting for someone to turn up and hasn’t had any heating or hot water since Friday morning. 

Did the engineers arrive to sort this out yesterday? 

 

Blastoise186 has made the recommendation of moving over to Pay Monthly, which would help to prevent instances like these where the Pay as you Go meter can go off supply.

Have rang again this morning someone had come out and replaced my mums meter. This didn’t have to be done as you could have reset the meter. You have indirectly forced my mum onto a smart meter in which tariffs are no doubt higher. 
i will be asking to change her to monthly but believe she needs to have her electric meter done as well. 
What lead you to think someone changed it  yesterday. It’s hard enough trying to get someone to take responsibility on a weekday. I tried Sunday (yesterday) but could get an answer from a robot or human. 

It’s worth bearing in mind that I am only a forum volunteer. My powers do not extend anywhere outside the forum itself and I can’t access internal systems.

Resets aren’t always possible. If the key/card has already been replaced once and the meter still rejects the new one despite the new key/card being programmed correctly, the only option is full meter replacement. There’s no point issuing more keys/cards if they’re all just going to fail because the meter is dead.

If you’re moving to Pay Monthly, then yes both meters will need to be swapped for Smart Meters. There is no option to swap Traditional Prepayment ↔️ Traditional Credit anymore - the only migration and upgrade path is to Smart Meters. The rates will be the same as whatever you’ve agreed with the supplier - Smart Meters just make it easier to get the bills right.

Hi @Harry burgham , a meter resest is not always possible and a smart meter will be able to offer the best and lowest tariffs.

Their support are generally not open over the weekend - something they can probably improve upon.

Reply


Terms & ConditionsCookie settings