Will my fixed tariff be impacted by the Price Cap from 1 July?

OVO must know their new tariffs for 1 July so why do they refuse to publish them.  It doesn’t seem to matter whether they are going up or down, every time their is a change, getting information out of OVO is like pulling teeth.

I looked at Our prices | OVO Energy yesterday, but the page was down. I fondly thought that this was because they were updating it to give the tariffs entering into force on Saturday. Silly me! I just had another look:

https://filestore.community.support.microsoft.com/api/images/f179aca9-d07e-44b6-aa8c-f322042630d7
 

Plenty of tariffs (most of them shown several times). Sadly, not one of them valid from 1 July 2023.

No further comment, m’lud.

Hey @Firedog,

I looked into the terms you’ve posted and they cover this in more detail in section 9:

What’s a variable energy plan?

4.4 A variable energy plan means:

• you pay a variable per unit rate and/or a variable standing charge for the energy you use;

• this means we might increase or decrease the prices you pay under a variable energy plan. But we’ll always give you notice (see section 9 ‘Changing your Contract’);

9.   Changing your contract

When we can make changes to your contract

9.1  We can make changes to your contract anytime, including changing our pricing and payment methods. If we make changes, we’ll make a copy of any new terms and conditions available on our website. Please check this page regularly to review updated terms. The date these terms were last updated is at the bottom of this page. Any changes will take effect from the date that we publish them on our website. If you don’t have access to our website you can ask for a copy of our latest terms by getting in touch. 

Changes that put you at a disadvantage 

9.2  If we make changes to your contract which put you at a disadvantage (including where we increase our prices), then we’ll give you reasonable notice in an appropriate form to let you know about the change (reasonable notice being enough time for you to avoid the proposed change if you want to). 

9.3  If you don’t agree with the changes we’re making under clause 9.2, you can:

• switch to another energy plan with us as long as you cancel your contract with us and move to a new energy plan within 20 working days of the change or price rise coming into effect; or
• switch to another supplier, as long as your new supplier notifies us of this within 20 days working days of the change or price rising coming into effect. Your new supplier must start to supply you with electricity or gas reasonably soon after this.

You won’t have to pay a termination fee for switching energy plan or supplier in these 2 scenarios. 

If you switch to another supplier because of a change we have made to our terms, which has put you at a disadvantage, but still owe us money, we can object to the switch. If you want to switch away, you must pay all the money you owe. If you don’t pay all the money you owe within 30 working days from the day we told you we have objected to your switch, and don’t switch away, the changes will apply to you (including where we increased our prices).

9.4   Clause 9.2 and 9.3 won’t apply to you if:

• the change or price rise is as a result of changing the way you pay, for example if we install a prepayment meter or you stop complying with the Direct Debit rules;
• we increase the cost of any additional charges payable under our Charges List here.
• we automatically move you onto another energy plan in line with these terms; 
• we withdraw or change any upgrade or offer, for example, OVO Interest Reward or OVO Self-Service Reward; 
• we increase the amount of VAT you pay or an amount we’re required by law to include on your bill; 
• we supply energy to you under a deemed contract; 
• we make changes to the contract if we’re required to do so by Ofgem.

If any of the above apply, we’ll give you notice, but you can’t avoid the change. 

As OVO take little notice of this forum and rarely, if ever, provide a constructive reply, perhaps it would be better closed down.

@Emmanuelle_OVO I’m taking my pedant’s hat off pro tem after this. IANAL, but you can’t say ‘we’ll always give you notice’ [if we increase or decrease the prices you pay] and then say ‘except when we won’t.’ Remove that ‘always’ and I’d shut up.

Hey @Firedog,

Yes, you’re quite right and thanks for raising this! I’ll flag internally and keep you posted 🙂

I agree, or in my case plan on leaving Ovo.

This is a Community Forum that is volunteer led, not OVO Official Support. If you seek Official responses from OVO, you're in the wrong place.

If however, you're OK with personal responses from Forum Volunteers like myself, this is definitely the place to ask. 

Hey @Firedog,

I raised this internally and it’s been picked up by our Legal Team.

They are going to make the updates, it will take a bit of time though as we need the product team to update the website.

Thanks so much for raising!

But almost all the questions on here do require an official response from OVO which you can’t give so what is the point ?  Emmanuelle_OVO pops up from time to to time with machine generated answers *edited by moderator*.