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susemiller
Rank 1
August 23, 2022
Solved

Will an OVO engineer check our meter - electric hot water heater keeps tripping the thermostat?

  • August 23, 2022
  • 1 reply
  • 140 views

Will a ovo engineer come out to check if there is a fault with economy 7 working the electric hot water heater as it keeps tripping the thermostat so we have to reset it.Plumber as checked it & says it could be electrical fault 

 

Best answer by M.isterW

Updated on 19/10/23 by Abby_OVO

Simple answer... No.

 

The fault is almost certainly on your side of the meter so you need to get an electrician to fix it. It sounds like you have a fault with the immersion heater.

For more information on who is responsible for what parts of your electrics set up, check out these handy guides below:

1 reply

M.isterW
Rank 6
M.isterWSolved
Rank 6
August 23, 2022

Updated on 19/10/23 by Abby_OVO

Simple answer... No.

 

The fault is almost certainly on your side of the meter so you need to get an electrician to fix it. It sounds like you have a fault with the immersion heater.

For more information on who is responsible for what parts of your electrics set up, check out these handy guides below:

1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd