Will a 3 phase smart meter work for my 2-phase supply and dual-rates?

Yes, I’m now on the variable plan.

Thanks for the update. DIsappointing that you have to suggest leaving Ovo as the solution😕

An update, but not encouraging. Phoned Ovo (in Feb) about polyphase meter, and after a bit of discussion with the person, I was told they could book me in for a poly-phase meter install, for about 4 weeks later in March. I checked they knew it was poly-phase required. 

A string of letters, postcards, texts all confirming the appointment then followed. A text from the engineer (a very helpful person) a couple of days before the date to confirm, which I did. Then he noticed on the system that a poly-phase meter was required, and guess what … he can’t do those.

Absolutely ridiculous: why can’t Ovo get this right, and at least not build up expectations?

Hey @HexhamUser,

Sorry to hear you were let down, 

I think @Tim_OVO’s advice here might be helpful to you. As you’re on the Variable Plan, it may be worth looking into other suppliers who will offer Polyphase Meter installs on a wider scale. 

Hope this helps. 

Still no progress for me. I have had my house’s electrics changed to only use a single-phase of our 2-phase supply, hoping that this would let Ovo install a single-phase Smart Meter. Promised an email and appointment 5 weeks ago, but still waiting. Phoned Ovo yesterday. Now I’m getting the story that: (1) I need to connect the DNO to get them to fit an appropriate fuse for a SM, and then I could make an Ovo appointment for a SM. I’ve never heard of this before. Has anyone?

(2) I would have to pay £300 approx when the meter was fitted to have a 3-phase engineer present (and Ovo presumably don’t have any in this area). This extra charge is completely unacceptable to me.

Is there any update on the progress of Ovo fitting 3-phase SMs, and if there is any prospect yet of 3-phase, dual-rate SMs being available any time in the conceviable future?

Hey @HexhamUser 

Sorry to hear you’re no further forward with this. Were there no other suppliers you found fitting the meters on a larger scale yet either?

I’m going to reach out and see if there’s any development on fitting the polyphase meters on a wider scale, and how you should be going about it. I know there are only a relatively small number of engineers across the UK who are qualified and skilled to work on these jobs so availability is limited, but I know they’ve been working on growing this.

Just so you’re aware, I don’t know of any other suppliers actively doing these installs right now that are still going and didn’t get SoLR’d

In case it’s of any help @HexhamUser , a relative has recently had a polyphase meter (AMR) installed by the local DNO. I can’t see if you’ve already explored this option and it may not help on the cost but it might help on the speed. 
They were having their system updated and had contact with National Grid and their DNO to set it up

I have an economy 7 meter and appear to have a 2 phase system as there are only 2 Fuses.

I want to fit Solar panels and have requested a Smart Meter.  I have had an automatic reply that my system is not suitable but no reason has been given,

In the past[ at least 3 years ago] when I had an engineer visit they suggested I arrange to have the system converted to single phase which seems a backward step.  Please advise when I can order a Smart Meter

Thank you

Hi @PDW2 , just so that you’re aware, this is a public forum and so not a direct channel to OVO. You will need to get back in touch with customer support. 
From what I’ve seen, you would need a poly phase meter which is not an easy fit as they are not available in large quantities and need engineers with extra authorisation to fit. 
Not sure why you think single phase would be a backward step unless you need extra power into the property. There are others on the forum who have some experience with poly phase meters but from what I remember, it’s always been with a 3 phase supply. 
A 2 phase supply is rather unusual 

Thank you BPLightlog