Skip to main content
T
Rank 5
Technophobe
Rank 5
August 27, 2022
Solved

Why was I sent notification on Simpler price changes - my fixed plan ends on October 10th?

  • August 27, 2022
  • 3 replies
  • 151 views

Why is OVO saying my plan ends on October 1st when it doesn't need renewing till the 10th? Is it advisable to submit meter readings on September 30th for everyone, though and what will this do? Thanks!

Best answer by Tim_OVO

Updated on 28/09/23 by Emmanuelle_OVO: 

 

For up to date information about the current price cap please head to our website. Or check out this helpful FAQ to find out more about how this may impact you and what support is available:

 

 

Your plan’s end date will be specified here:

 

https://account.ovoenergy.com/plan

 

When it expires, you’ll roll onto the variable plan called Simpler. The prices for this change on the 1st October. That’s why you were given notice of the price change. 

 

Hope that makes sense!

3 replies

Blastoise186
Super User
Blastoise186Super User
Super User
August 27, 2022

Hi @Technophobe ,

I’m afraid you won’t be able to renew the plan onto anything other than Simpler Energy for the time being, as OVO has had to pause selling all fixed rate plans until further notice due to the high prices.

If you have a working smart meter, you do not need to submit meter readings at all - OVO will figure everything out for you. Either way, the billing platform will do its best to calculate what usage applies to what rates but submitting regular meter readings will make the job easier and the calculations far more accurate - and by regular I definitely mean more than once every three months!!!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
T
Rank 5
TechnophobeAuthor
Rank 5
August 27, 2022

Haha, yes! I do have a SMART meter so that's one less thing to worry about, but why does OVO want my plan renewed on October 1st when it's good till the 10th? Thanks.

Tim_OVO
OVO Staff
Tim_OVOSolved
OVO Forum Legend
August 29, 2022

Updated on 28/09/23 by Emmanuelle_OVO: 

 

For up to date information about the current price cap please head to our website. Or check out this helpful FAQ to find out more about how this may impact you and what support is available:

 

 

Your plan’s end date will be specified here:

 

https://account.ovoenergy.com/plan

 

When it expires, you’ll roll onto the variable plan called Simpler. The prices for this change on the 1st October. That’s why you were given notice of the price change. 

 

Hope that makes sense!

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd