Why is there a problem getting a smart meter in my area?
Hi , I wondered if anyone else had come across this problem. I’ve repeatedly contacted customer service to ask for a smart meter as the online booking won’t let me. Each time they have told me there is an issue. But they can’t tell me what the issue is. They first asked if I’d ordered one before then not allowed access or something - I pointed out no, I’d only just bought the house and never had an account with them before. Next time they told me it was a problem with all smart meter installations. Next time when pressed and pressed they admitted it was just mine. But each time they say they don’t know what the problem is and will pass it on to be sorted and someone willget back to me - which they never do. Last time they told me that the request for it to be sorted had simply been cancelled. Do I need to change suppliers to get a smart meter?
