Hi,
I signed to Loop Energy earlier this week to better see my usage and simulate solar/battery on my house. It synced around 30 days of data from January/December and then nothing since.
I signed up today to Hugo which works in a similar way and it synced the same data. This leads me to thing there is a problem with how my smart meter is communicating however all of my data is correct and up to date in the OVO app.
I’d welcome any suggestions. Thanks.
Best answer by Mr_Grumpy
Updated on 03/04/25 by Emmanuelle_OVO:
If you want to find out more about the national enrolment of SMETS1 meters onto the DCC, check out this handy guide we’ve created:
Hi Blastoise, thanks for getting back to me. It is a curious situation isn’t it?
I’ve been able to see half hourly data in the OVO app flawlessly since the meter was installed 18 months ago so something must be working. Just to share a little more information, in case is it helpful, Loop Energy has suggested the following:
Loop Energy are “aware that in a minority of cases, a customer’s energy supplier can connect to the smart meter even if Loop cannot.
This is typically due to the meter type - either the meter is from the first generation of meters or is a new meter with a bug that blocks authorised companies that are not utilities from connecting.” I guess it could be the bug that is the issue.
Not sure if this will change anything but always good to have as many pieces of the puzzle as possible.
Updated on 03/04/25 by Emmanuelle_OVO:
If you want to find out more about the national enrolment of SMETS1 meters onto the DCC, check out this handy guide we’ve created:
Hi Blastoise, thanks for getting back to me. It is a curious situation isn’t it?
I’ve been able to see half hourly data in the OVO app flawlessly since the meter was installed 18 months ago so something must be working. Just to share a little more information, in case is it helpful, Loop Energy has suggested the following:
Loop Energy are “aware that in a minority of cases, a customer’s energy supplier can connect to the smart meter even if Loop cannot.
This is typically due to the meter type - either the meter is from the first generation of meters or is a new meter with a bug that blocks authorised companies that are not utilities from connecting.” I guess it could be the bug that is the issue.
Not sure if this will change anything but always good to have as many pieces of the puzzle as possible.
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