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Best answer by Emmanuelle_OVO

Updated on 31/10/23 by Abby_OVO

Hey @Scm,

 

Welcome to the OVO Online Community,

 

You can initiate a load test to find out which rate is day, and which is night.

 

Hope this helps. 

18 replies

Rank 4
January 31, 2023

night rate is cheaper electric I have managed to get 82% to 98% of my consumption to night rate .  dose not help you but the more you shift to night rate the cheaper the bill

ScmAuthor
Rank 1
January 31, 2023

night rate is cheaper electric I have managed to get 82% to 98% of my consumption to night rate .  dose not help you but the more you shift to night rate the cheaper the bill

Thanks. Yes, I just don’t know what’s driving the high night time consumption!

BPLightlog
Super User
Super User
January 31, 2023

Hi @Scm do you have storage heaters or an emersion heater? Usually if you have split rates there is something that you want to use the cheaper night rate for. 
Can you see a pattern on your usage chart?

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
ScmAuthor
Rank 1
January 31, 2023

Hi @Scm do you have storage heaters or an emersion heater? Usually if you have split rates there is something that you want to use the cheaper night rate for. 
Can you see a pattern on your usage chart?

Immersion is off and no storage heaters. There’s no usage chart in the app. (Getting smart meter installed). The previous owner installed a car charger (we don’t have an electric car). Will see how I can disconnect it. That may help

Emmanuelle_OVO
Retired Moderator
Retired Moderator
February 1, 2023

Updated on 31/10/23 by Abby_OVO

Hey @Scm,

 

Welcome to the OVO Online Community,

 

You can initiate a load test to find out which rate is day, and which is night.

 

Hope this helps. 

Renewable Energy? Big Fan.
Rank 4
February 9, 2023

I think Ovo have there nickers in a twits because they think i have 2 off peak meters and all my old bills which were right now show i have 2 off peak meters!!!!! 

Emmanuelle_OVO
Retired Moderator
Retired Moderator
February 10, 2023

Hey @LoN ranger,

 

Sorry for the issues you’re having,

 

It may be that you have an unusual meter set up listed on the national database.

 

Can you please send us photos of the meters and readings as you cycle through the display? We can take a look into this for you. 

Renewable Energy? Big Fan.
Rank 4
February 10, 2023

Hi its only happened in the last week ...its been perfectly ok for the last 5 years .. It has changed every one of my bills to show this error the the meter readings are correct and have not changed so my end is correct and no changes in my house your soft ware has changed….. and got the header for peak rate is showing as   as off peak!!!!! the billing is correct you web page is wrong 

 

BPLightlog
Super User
Super User
February 10, 2023

Depending on your meters @LoN ranger there have been some updates from DCC (data hub) which might have had an effect. Are they early SMETS1 meters do you know?

https://www.smartdcc.co.uk/our-smart-network/current-programmes/smets1-enrolment-and-adoption/

You can check yours here

https://smartmetercheck.citizensadvice.org.uk/

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Rank 4
February 10, 2023

its a Liberty 100