Hi,
why does is take a month to get my smart meter fixed. First time I have had to use OVO support in the nearly 6 years I have been with OVO. To say I am far from impressed is an understatement. Anyone had similar issues?
Solved
Why is it going to take weeks to get my smart meter fixed?
Best answer by Abby_OVO
Updated on 10/09/24 by Abby_OVO
Hey
Sorry to hear about the issues with the Smart Meter.
Like Blastoise186 mentioned, the reason for this delay sounds like it’s down to engineer availability in the area. The Support agents will always offer the earliest available appointment, so it sounds like this was the soonest appointment they could give you.
You may want to take and submit a meter reading at some point over the next couple if weeks if you can to keep your account as accurate as possible while you await the appointment.
OVO member but not got a smart meter yet? - Book today!
Smart Meter not communicating with OVO? Fill in this Online Form.
Interested but not yet an OVO member? - Check out our plans!
+8- Super User
I'm afraid we don't have X-Ray Vision here. Please describe the problem in more detail and provide photos.
Smart meter is not communicating with OVO, not updating my app or the IHD. Carried out tests required and online agent informed me this morning it is at least 23 day before and appointment can be booked. This is after the 5-7 following receipt of the Smart meter health check!
+4Updated on 10/09/24 by Abby_OVO
Hey
Sorry to hear about the issues with the Smart Meter.
Like Blastoise186 mentioned, the reason for this delay sounds like it’s down to engineer availability in the area. The Support agents will always offer the earliest available appointment, so it sounds like this was the soonest appointment they could give you.
You may want to take and submit a meter reading at some point over the next couple if weeks if you can to keep your account as accurate as possible while you await the appointment.
OVO member but not got a smart meter yet? - Book today!
Smart Meter not communicating with OVO? Fill in this Online Form.
Interested but not yet an OVO member? - Check out our plans!
Log in to the OVO Forum
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Contact us
Tips & advice
Resources
For business
OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at 1 Rivergate, Temple Quay, Bristol, BS1 6ED.
OVO (S) Gas Limited is part of OVO Group Ltd