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robbo75
Rank 1
August 19, 2023
Solved

Why is it going to take weeks to get my smart meter fixed?

  • August 19, 2023
  • 4 replies
  • 377 views

Hi,

why does is take a month to get my smart meter fixed. First time I have had to use OVO support in the nearly 6 years I have been with OVO. To say I am far from impressed is an understatement. Anyone had similar issues? 

Best answer by Abby_OVO

Updated on 10/09/24 by Abby_OVO

 

Hey @robbo75 

 

Sorry to hear about the issues with the Smart Meter.

 

Like Blastoise186 mentioned, the reason for this delay sounds like it’s down to engineer availability in the area. The Support agents will always offer the earliest available appointment, so it sounds like this was the soonest appointment they could give you. 

 

You may want to take and submit a meter reading at some point over the next couple if weeks if you can to keep your account as accurate as possible while you await the appointment.

 

OVO member but not got a smart meter yet? - Book today!

 

Smart Meter not communicating with OVO? Fill in this Online Form. 

 

Interested but not yet an OVO member? - Check out our plans!

4 replies

Blastoise186
Super User
Blastoise186Super User
Super User
August 19, 2023

I'm afraid we don't have X-Ray Vision here. Please describe the problem in more detail and provide photos. 

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R
Rank 1
robbo75Author
Rank 1
August 19, 2023

Smart meter is not communicating with OVO, not updating my app or the IHD. Carried out tests required and online agent informed me this morning it is at least 23 day before and appointment can be booked. This is after the 5-7 following receipt of the Smart meter health check! 

Blastoise186
Super User
Blastoise186Super User
Super User
August 19, 2023

In that case, it's likely due to engineer availability. 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Abby_OVO
    Community Manager
    Abby_OVOSolved
    Community Manager
    August 21, 2023

    Updated on 10/09/24 by Abby_OVO

     

    Hey @robbo75 

     

    Sorry to hear about the issues with the Smart Meter.

     

    Like Blastoise186 mentioned, the reason for this delay sounds like it’s down to engineer availability in the area. The Support agents will always offer the earliest available appointment, so it sounds like this was the soonest appointment they could give you. 

     

    You may want to take and submit a meter reading at some point over the next couple if weeks if you can to keep your account as accurate as possible while you await the appointment.

     

    OVO member but not got a smart meter yet? - Book today!

     

    Smart Meter not communicating with OVO? Fill in this Online Form. 

     

    Interested but not yet an OVO member? - Check out our plans!

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