Why has my thread been deleted?

Your posts have probably been moved .. try here

They tend to merge threads to keep things in place 

That’s just corporate slipperiness to hide there lack of attention to the issue ….

doing this drowns the post in all the other rubbish that’s going on 

The end customers deserve to know just how bad OVO are ….

This is the first and last connection I will ever take with OVO

Eh? Not really - just Forum Housekeeping. Something that many forums do.

It’s not targeted at you, this is a weekly task that’s been performed for several years. Keeps things organised and never deletes legitimate content. You can always find it via your profile using the links we provided.

Thats a new one on me … 

I am a member of a number of forums and this is totally unique to OVO

My original post has been buried in with all the other ones.

my profile has lost the link to the original post just the links to the other threads I have posted into

The problem here is the post was not complementary to OVO

Why don’t OVO actually put effort into resolving the issue rather than (arguing / attempting to handle complaints / pushing customers around call centers)

I’m not asking for much just a set up SEG account

How many of those forums are customer support types?

Social forums don’t tend to do this - but it’s recommended on customer support type forums such as this one. Trust me - I know a LOT of Community Managers from around the world. In actual fact, my contact list is full of them and it’s super easy for me to ask any of them questions like this one.

If you think it has been deleted or moderated in error, please send an appeal to forum@ovoenergy.com . If, however, it was deleted for breaking House Rules and that gets verified, it’ll stay deleted. If the review determines it was in error, it’ll get restored but might get merged into an existing thread.

If you ask nicely, I can get you direct links to pretty much any comment you’ve ever posted.

What does get deleted however, is stuff like spam and other junk that has no place here. That stuff gets deleted with precision and thanks to the Forum Volunteers, with 100% accuracy and 0% collateral damage.

Thanks for the extra info .... 

I appreciate your position and it's your playground so you can make the rules.

One thing I will say here is you are by far the most responsive, informative, and proactive OVO employee that I have run into.

You react almost immediately ... It's a great pity that the rest of the OVO people don't take a leaf out of your book.

Would you like a job in the SEG team ? They could certainly benefit from a person of your caliber joining them ....

Except that I’m a volunteer, not an employee.

Well then I would suggest you find a company better than OVO to give your time over to.

It still stands that the SEG team would greatly benefit from your help ....

Defending the indefensible is an admirable position to take ......