Why has my engineers visit failed again?

i have been without gas since 4pm today it’s now 11.10pm and no engineer has turned up! i’m on the priority list and there is no out of hours number to call or web chat to use! ran out of credit as i am waiting for new card they said it would arrive yesterday! any advise would be greatly received 

Hi @morgan1 ,

Please see this thread:

It’s crucial to note however that an engineer won’t attend unless you explicitly request one.

I’d also strongly recommend that you consider upgrading to Smart Meters and potentially switch to Pay Monthly to avoid this issue in the future.

@Blastoise186 i have requested one at 4pm today and they said one would be here! my meter was fine until my card stopped working so i requested a new one they said it would be here yesterday but has not arrived! so now my gas has run out so therefore  i am being left with any gas! 

I have been waiting on a gas engineer from 4oclock today was told 4hrs and still no sign of him. Has anyone else had this? I have lost my gas card and sitting with no heating or hot water the whole day with my kids in the house. 

Hi @Dionne2709 

It does happen sometimes unfortunately 

Ask ovo to pay you the £30 compensation under the ofgem rules.

If they don't pay this within 10 working days of the event, then ask for another £30 compensation under the ofgem rules

Give ovo a call if you haven't already

Pay As You Go customers

Phone: 0330 175 9669

Opening hours:

• Mon-Fri 8am to 8pm

• Sat-Sun 9am to 5pm

You can also leave feedback at Trustpilot at any time 

https://uk.trustpilot.com/review/www.ovoenergy.com

Are you sorted now @morgan1 ?

@Jeffus for now i have a little credit but i have to ring back when that runs out! there was a problem with them sending my card! i am not expected to receive it until wednesday so when the gas goes off again i have to request another engineer appt! so yes for now but not completely! 

thanks for asking 

@morgan1 if ovo missed an appointment then under the ofgem rules you are entitled to £30 compensation. If this isn't paid within 10 working days of the event you are entitled to another £30 compensation under the ofgem rules.

Ask for this if appropriate the next time you contact OVO.

You can also post a review on the ovo trustpilot site if you haven't already 

https://uk.trustpilot.com/review/www.ovoenergy.com

@Jeffus  thank you for the info! really appreciate your time! 

for the third time, the engineer did not show up for the scheduled appointment to install the smartmeter,I am disgusted by your behavior towards your clients,I also have to change the operator.Unfortunately, in my opinion, obvo is the worst company when it comes to supporting its customers.I haven't been able to top up my electricity for half a year because I don't have a smartmeter that worked. When it was SSE And when they switched to that, everything stopped working and it hasn't been fixed yet.my meter is still running on credit I can't see anything on my account, neither consumption not top-up or contact an engineer to change it.

I am disgusted with your behavior