Why has my engineers visit failed again?

Did you get the £30 for the first missed appointment if they didn't give notice? If they didn't pay that within 10 days you can claim another £30 under the OFGEM rules.

Certainly heard individual missed appointments but two without notice is rarer

Yes, did get £30 for first missed appointment which has been credited to our energy account. OVO call centre worker admitted they’ve had problems with no shows. *edited by mod*, so I’ll at least get another £30. We’re being encouraging to have smart meters but I hear nothing but trouble with them. 

We really like ours, definitely adjusted our usage dramatically having access to the data on the In Home Display and 30min readings on the app. 

Also saved a bit with the National Grid Demand Flexibility Scheme this year, every little helps. 

Well today I have just had a second no show with no notification.  Customer’s time is obviously less important than this contractors.

Make sure you put in for compensation for any missing appointments

£30 for each one.

Then another £30 for each one if the payment is not made within 10 days of the appointment

Given the phones etc seem to be busy i would simply ask via a complaint which can be done via email

https://www.ovoenergy.com/feedback

Rang them to be told by automated message they are busy having a staff meeting.  I will ring them again as soon as their staff are back answering the phone.  I did get £30 for the last no show but I would rather they just fixed the damn thing.  Thanks for your response.

Glad to see it’s not just me. I’m on reschedule number 11 now I think; been playing this game for nearly 9 months. Getting £30 a few times has been nice, sure, but I’ve wasted so many hours of my life it’s really not worth it.

Having an appointment cancelled that’s not due to occur for over a month, due to “engineer availability” is hilarious. I’ve just decided we must be in a black-spot for engineer coverage, and they can’t be bothered to send someone out here, so just keep moving it along. Either that or our local engineer plans their sick days well in advance.

Feel bad for the poor support agents on both SMS and OVO’s side, as they’re probably sick of my name popping up on their inbound call/web chat lists. 😂

If anyone reading this managed to break the cycle and actually get an engineer to visit, please tell me the secret!

Hey @theneverendingsmartmetersaga,

Really sorry to hear this,

It sounds like you’ve already heard of guaranteed standards of performance which is the £30 compensation. It may be, as you suggested you’re in an engineer blind spot. 

Is the appointment for a smart meter? The only other option I can think of is raising a complaint if the next appointment is cancelled. 

Hope this gets sorted soon. 

My elderly mother has had two engineer appointments made and on two separate occasions they have not turned up and have not contacted her. Apparently her smart meter is not recording or sending any readings back. She has missed her clubs both times in order to wait in for the engineer and this is upsetting her. How often does this happen and what can I do about it? 

Although not as helpful as keeping the appointment, your mother should be able to get compensation for missed visits if there was no/late cancellation. 
https://www.ovoenergy.com/help/article/guaranteed-standard-of-performance-gsop

Customer support should be able to sort something out