Why don't OVO let you submit your solar generation meter readings online or via the app?

Forum|Forum|5 years ago
February 4, 2021
17 replies
1708 views

I feel that OVO energy should allow people who own solar panels to submit meter readings via the app . I find this to be a big inconvenience whilst living in the 21st century, its all about user friendly.

You can provide solar panel customers with an account based on FIT ID’s. This way it can be submitted and save time, it can also then be automated and processed based on last readings just like your standard gas and electricity.

In result this is all tracked within the app, I personally then don't need to keep checking my emails or remind myself, as the last email in December I didn't receive from ovo. OVO energy app will then notify me when to submit the readings.

Best answer by Tim_OVO

Updated on 14/09/23 by Abby_OVO:

Hi @Ghjkl @Windrush

Sorry to hear that you’re having trouble submitting your latest export or generation readings in to the Feed-In Tariff (FiT) or Smart Export Guarantee (SEG) team.

You should be able to do this via the automated email you receive quarterly. If a link isn’t showing on the email we sent, or if you never got the email, our main Support team are able to add this to an internal form on your behalf, which will get sent to OVO’s FIT team. You can send over the reading (and a link to this topic if need be) via online chat.

You’ll always receive a confirmation email once the reading has been successfully submitted.

Hope this helps! :slight_smile:

Show previous replies

G

Ghjkl

Newcomer

Do you get a confirmation email of your reading if you submit by email ?

G

Ghjkl

Newcomer

Did you manage to give your reading today ?

W

Windrush

Newcomer

You get confirmation the email has been received and could take 5 days to be dealt with...

Tim_OVOSolved

OVO Forum Legend

Updated on 14/09/23 by Abby_OVO:

Hi @Ghjkl @Windrush

Sorry to hear that you’re having trouble submitting your latest export or generation readings in to the Feed-In Tariff (FiT) or Smart Export Guarantee (SEG) team.

You should be able to do this via the automated email you receive quarterly. If a link isn’t showing on the email we sent, or if you never got the email, our main Support team are able to add this to an internal form on your behalf, which will get sent to OVO’s FIT team. You can send over the reading (and a link to this topic if need be) via online chat.

You’ll always receive a confirmation email once the reading has been successfully submitted.

Hope this helps! :slight_smile:

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6

A

Arai

Newcomer

Does anyone have experience with the following?

I have set up our OVO online account for gas/electric and also have solar panels which we can finally submit info from (by phone).

If I want to see the FiT account info, which doesn't appear to be linked within OVO to the gas/elec (both formerly SSE) - do I need to set up a separate OVO online account for that?

Thank you.