Why doesn't the OVO app show half-hourly usage costs?

Sorry to hear about this ongoing missing usage data message you’ve noticed, @Judy_OVO.

Have you checked that we’re still receiving you daily meter readings? You can check this by heading over to the ‘meter readings’ page of the OVO app.

If you notice any missing readings here too there’s a chance we could be experiencing some communication issues with your smart meters in which case we’d recommend carrying out a smart meter health check for your meter type below and contacting our Support Team with the results:
 

Let us know if this information helps get things sorted! 

I had the same, but now the half-hourly readings are back. It only took 15 months for that to happen. So OVO uses a rather broad definition of “shortly”, it seems. 

It seems that everything to do with the commissioning of smart meters is absolutely glacial. 

@Jess_OVO 

I’ve checked the OVO app and yes you are still receiving daily meter readings for both gas and electricity.  I’ve just had another look at the app and the website account, neither are showing my daily usage figures.  Please can you arrange to have this fixed.

Great to hear this isn’t a communication issue then, @Judy_OVO.

It could be that your smart meter reading schedule needs to be updated to provide the half-hourly data, or there might be a technical issue with your online account which needs further investigation.

Either way the next best step would be to reach out to the Support Team - ideally you can send them over some screenshots of the issue which can help get things sorted.

Don’t forget to pop back with an update! 

Thanks @Jess_OVO for the info, I’ll get in touch with the Support Team and update this forum with the progress

My smart meter app has stopped working? I can't check my usage since the increase? Anyone else having that problem? It stops on 30th. 

What are you seeing, @Staggy17? Is it the OVO app? What usage sections? 

Let’s see who else is affected and I’ll keep this topic updated if I hear of anything relevant internally… 

Until recently, my app used to show a breakdown of daily and hourly usage, which I found to be very helpful. Now it's only showing weekly usage, broken down into 'white goods', 'entertainment' etc. Is there a way I can get the hourly/daily readings back? Thanks.

Hi @6thPlace the only place I know where use is listed into sections like you suggest is a different one to the normal daily readings. 
Try looking here https://account.ovoenergy.com/usage