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Rank 1
October 24, 2024
Solved

Why do I need to have a direct debit to sign up to Power Move?

  • October 24, 2024
  • 34 replies
  • 638 views

I don’t like Direct Debit because I’ve had bad experiences with trying to get refunds for over-charges. I’m a 73 year old pensioner who has managed his monthly payments for the last 55 years, so don’t need anyone to manage if for me. The (electricity only) Simpler plan I’m on attracts higher tariffs and while I disagree with the reasoning, I have to accept that this is the way things are done. I was very impressed with the Power Move Summer Challenge, and while my household doesn’t use a lot of electricity, we strived to move what we could to off-peak. I just received a confirmation email that my efforts resulted in me being within the top 10% of customers who took part, and was eagerly looking forward to the winter challenge to see how much saving I could accumulate. However, I just discovered that Power Move is now restricted to only Direct Debit Customers, so I am out. Because I have always managed my affairs properly and managed to save a little extra for my old age, the fabulous Labour Government has just cancelled my winter fuel payment, so now I’m hit with a double whammy. Congratulations OVO on your TV advert for the new app and Power Move, pity you don’t regard your existing customers as highly as potential new ones       

Best answer by Peter E

Updated on 10/06/25 by Abby_OVO


Who can join?

 

To be eligible to join Power Move, you need to:

  • be an OVO customer and have your energy supplied by us
  • have downloaded the OVO app and unlocked Beyond
  • have a working electricity smart meter
  • have a credit meter
  • have a single rate tariff only (e.g. not Economy 7 or Economy 10)
  • have an active Direct Debit
  • have opted into half-hourly meter reads for billing (you can do this when you join)
  • have opted into half-hourly meter reads for settlement (you can do this when you join)
  • have an active email address

Charge Anytime, Battery Boost or Heat Pump Plus customers are eligible to join.

Please note: not all meter types and tariffs work with Power Move. This means customers with multi-rate meters/tariffs, like Economy 7 and Economy 10 can’t join Power Move right now.
 

Check out our website for the latest challenge information.
​​​​​

Log in to Beyond to get started. Don’t have the app? Download it on iOS or Android to unlock exclusive rewards for free.

 

To join, you need to pay for your energy by Direct Debit and have a smart meter set up.

 

 

Check our FAQs to find out more. Power Move terms also apply.

 

Hi @Royp 

 

Unfortunately it is one of the conditions required for Power Move. Direct Debit has lower processing costs associated with customers compared with pay as you go because sometimes they forget and then someone has to then chase up the customer for payment and possibly begin debt recovery procedures. I don’t doubt that you have made every single payment on time over the past 55 years and have never needed chasing up but it does happen too often when customers don’t have a DD Mandate. Consequently more staff are required which increases costs. By getting a customer on DD costs are lower and the PM scheme is more affordable. It’s not about new customers. We have new customers joining who won’t agree to a DD so they are not eligible for the scheme either.

 

Peter

34 replies

Blastoise186
Super User
Super User
October 24, 2024

Be careful - Pay As You Go is not the same as Pay On-Demand.

Pay As You Go is Prepayment where you pay before you use the energy by topping-up the meter. Pay On-Demand (what you’re on) is where you pay after you’ve used the energy by being sent a bill.

Please make sure to reference the right one!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Peter E
Super User
Super User
October 24, 2024

Oops. I think I caused the confusion there. Pay On-Demand is what I meant.

Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
Blastoise186
Super User
Super User
October 24, 2024

It’s ok, everyone gets confused by it! :)

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Peter E
Super User
Super User
October 24, 2024

The DD process allows you to build up credit for use during the winter heating season. It could be POD fails after the peak winter month of January when the bills are highest and perhaps a family’s finances are at their worst after Christmas but I don’t have the data to support that.

Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
Blastoise186
Super User
Super User
October 24, 2024

The data’s out there somewhere - I just forgot where to find it again.

Likewise, for PAYG, Boost used to do an Opt-In based Winter Wallet thing where during the Summer months some of your credit would be sapped from your top-ups and placed into the “Winter Wallet” to help you save up, then during the Winter months it would be drip-fed back in alongside any regular top-ups to help see you through.

They were the only ones who ever did that and you HAD to have Smart Meters for it.

You can’t do these fancy tricks with POD!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
RoypAuthor
Rank 1
October 24, 2024

Oops Me too, I also confused it - I really meant Pay on Demand.
As to meeting 55 years of payments month by month, without a slip - yes, because in my generation there were four most important principles - Roof over the head (pay your rent on time), Heating and cooking (pay for your coal, gas, electricity, oil etc on time), Food in the belly (pay your grocery bill on time) and finally go to work every day on time to make sure the money for the bills keeps coming in.

Nukecad
Super User
Super User
October 24, 2024

The way I see it is that how you pay your bill, DD, POD, or PAYG its your choice.

(Well not always with PAYG, but there's laws about ‘forcing’ someone onto PAYG).

Overall it's a question of if you choose not to pay by Direct Debit then you are also choosing not to take part in Power Move and possibly earn a reward.

I do sympathise slightly with those on E7/E10 who for the moment at least are also ruled out of PM. (Of course they could choose to switch to a standard or fixed tarrif too, but I doubt it would be worth it just for PM).

However in the end it's all ultimately the customers choice, (and having that choice means that it can't  be discrimination).

I said, Hey - Watts going on.
RoypAuthor
Rank 1
October 24, 2024

My whole point is I signed up early to be part of the trial and even though my account is Pay on Demand, I was perfectly acceptable. My achievement in power shifting was within the top 10% during this period. Now the trial is over, I am no longer acceptable, so yes, I do feel I am being discriminated against (irrespective of whether it can be officially categorised as discrimination). What was just a carrot to move energy consumption away from peak times, now has a secondary role (or is that primary role) to “persuade” customers to switch to Direct Debit. If I had been unacceptable and ineligible from the start, this post would never have happened.  

Rank 2
October 24, 2024

Pay on demand by Direct Debit was my method of payment before we moved to OVO Energy. This was withdrawn so I now pay the bill monthly manually. OVO and several other energy providers only allow for Direct Debit spread across the year and not debited per bill. Clearly this needs to change and might just persuade a few more to go on or back to Direct Debit. Better for OVO, better for some customers so its win-win.

I’m now missing out on Power Move as have a dual tariff meter but was doing this up until last month without a Direct Debit in place.

Peter E
Super User
Super User
October 25, 2024

In addition to the answers I've already given I firmly believe it is up to individuals to decide how they pay for their energy. In looking around to see why people prefer to pay in particular ways I came across this piece by Martin Lewis which is impartial advice on payment methods and what you can do if a DD goes wrong etc. I've quoted Martin before and it is generally very good advice.

 

https://www.moneysavingexpert.com/utilities/lower-energy-direct-debits/#variable

 

Personally I've never had any problems with DDs and the one time that I thought my credit level was too high I applied for and got a refund without any problems. I do appreciate that others have had problems in this respect.

 

Peter

 

Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)