Who can I contact to resolve a complaint with Boost?
I have tried contacting Boost repeatedly. They are absolutely useless, which shocking customer service. So I am now trying this, as it is ridiculous the amount of time and stress a company I am not even a customer of is causing.
We recently moved house (in mid May). The previous homeowners were supplied by Boost. We had the misfortune of being supplied by Boost temporarily whilst waiting to switch to our own supplier. Boost were useless in that short period and caused us a lot of stress. We have been with our own supplier since the end of May.
Yesterday we received a hand delivered letter from Engage following an apparent visit when we were not home, stating “This is our final notice before we apply for a Right of Entry warrant”, which is “on behalf of Boost Energy to look at your faulty meter/s”, along with how much this visit cost us and mentions of warrants to enter our home.
A few issues with this:
- We are not a Boost customer
- We have not reported a faulty meter
- If we had reported a faulty meter, it would have been to our own supplier, not Boost
- The account number written on the letter is not the account number we were given during those unfortunate couple of weeks we were forced to be supplied by Boost
We have received no other letters or communication from Boost or Engage prior to this “final notice”.
I contacted Boost when I got home from work (after their phone cut off times) using their live chat, who were absolutely useless. I was told to contact Engage. I advised that I would not be doing this as I am working during the opening times given on the phone number and more importantly, I am not a Boost customer so Boost would need to contact Engage and work out what had happened. I was told they do not have the authority to do this.
My question to this was, why are Boost unable to contact Engage regarding this, when Boost must have been the one to pass our details on? The answer I got given was to contact Engage …
I advised that it was not my job to sort out Boost’s mistakes and again I do not have time, especially when I am not a Boost customer. AGAIN, I was told to contact Engage. I asked for the details of a manager or someone with more authority. I got given a link for the forum where I can make a complaint. This link did not work and I got the same repeated answers from the live chat.
I found my own way to the complaints page (just as I had to figure our top up numbers out during those unfortunate couple of weeks in May because we were given the wrong numbers) and have submitted a complaint, but of course, haven’t yet had a response. I have also contacted Boost and Ovo on Twitter.
So, could somebody please advise how I can contact somebody at Boost with some sort of authority to sort this out with Engage, as I am not wasting any more of my time dealing with this awful company, or debt management companies, and I am certainly not going to do Boost’s job for them!
