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Fuzzycat
Rank 3
Fuzzycat
Rank 3
December 23, 2023
Solved

Who can I contact about the Customer Support Package?

  • December 23, 2023
  • 16 replies
  • 885 views

Hello

I was accepted for a Customer Support Package end of October 2023 BUT not heard a whisper since!!!

(almost two months have passed!!)

 

Has anybody received any Support package deliveries ???

    Best answer by Blastoise186

    Updated on 03/02/23 by Abby_OVO

     

    Hi @Fuzzycat ,

    Please note that the OVO Forum is currently in Hibernation Mode for Christmas and New Year. The response times for Forum Volunteers such as myself may be slower to respond than usual during this time and our service here may be limited. There will also be limited or no responses from the Forum Moderators during this time and their responses may be delayed. Thanks in advance for your understanding. We’d also like to wish you a Merry Christmas and a Happy New Year from the Forum Moderators and Volunteers of the OVO Forum.

     

    I think this is something that’s best directed at the Support Team once they’re back in January. But you’ll want to wait a week or two because chances are OVO is going to get swamped with urgent/emergency calls as soon as the lines are opened back up.

     

    You can contact the Support Team about the Customer Support Package if you’ve already applied. We don’t have access to accounts here at the Forum this’ll be best placed for the team.

     

    If you’ve not already applied, there’s still time to apply to see what you may be eligible for. You can find the application form here.

    16 replies

    Show previous replies
    L
    Rank 2
    LizzyFrostie
    Rank 2
    January 29, 2024

    Hello

    I was accepted for a Customer Support Package end of October 2023 BUT not heard a whisper since!!!

    (almost two months have passed!!)

     

    Has anybody received any Support package deliveries ???

    Nope - have received not a thing yet. 

    Fuzzycat
    Rank 3
    FuzzycatAuthor
    Rank 3
    January 29, 2024

    Hi - Nope. I have received nothing. And we are now almost at Springtime! 

    Hello, I chased them up by email about 3 weeks ago, OVO gave it a nudge AND the package came about a week or so after that.

    ’Wonder’ if didn’t chase it up, whether it would have come this winter! (When they said ‘originally’Nov-To-Jan I’d thought they were over-estimating)
     

    Hope you get soon. 

      L
      Rank 2
      LizzyFrostie
      Rank 2
      January 29, 2024

      Thanks for the update! I’ve emailed them this morning - awaiting a response. It sounds to me like these items are not being distributed unless they are chased by customers, when it should be OVO monitoring the situation. The organisation tasked with distributing these items will have received funds to do so. Not good.

        Abby_OVO
        Community Manager
        Abby_OVO
        Community Manager
        January 30, 2024

        Hey @LizzyFrostie 

         

        Sorry to hear you’ve not received your package yet. 

         

        I know the team has been busy  getting things out, hopefully your nudge will speed up the process. If you’ve not contacted the team yet, our Support Team’s web messaging and WhatsApp opening hours are:

        • 8am - 6pm Monday to Friday 

        • 9am - 2pm on Saturdays
           

        You can see all open contact channels via our Help Centre. 

         

         

        Keep us updated with how you get on.

        Currently Playing: She's Electric
        L
        Rank 2
        LizzyFrostie
        Rank 2
        January 30, 2024

        Hey @LizzyFrostie 

         

        Sorry to hear you’ve not received your package yet. 

         

        I know the team has been busy  getting things out, hopefully your nudge will speed up the process. If you’ve not contacted the team yet, our Support Team’s web messaging and WhatsApp opening hours are:

        • 8am - 6pm Monday to Friday 

        • 9am - 2pm on Saturdays
           

        You can see all open contact channels via our Help Centre. 

         

         

        Keep us updated with how you get on.

        Yes, I have just being trying to break through the bot barrier to speak to a human in the Support Team. Not been successful - so have given up.

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        January 30, 2024

        To get past the bot, use the keyword “agent” without the quotes right at the start

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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