Which email address should I send my 'Power of Attorney' document to?

I am not struggling to get a code - I have one - I am struggling to get it OVO

I tried the email address given to me by OVO chat and it was not a proper email address, I have then sent it to hello@ovoenergy.com and have received the email below - my email address is not registered with OVO so hello …. is not the email address to send this access code to. The account holder did follow instructions given by OVO to get me onto the account approx. 5 months ago and is still awaiting action.  

The reply just received:

Hello

This is an automated email to let you know that we’ve got your message. You should hear back from our team within 48 working hours.

Sometimes it can take us a little longer to reply – at very busy moments or over the weekend. We’re sorry if this happens. Please know that we are on the case and there’s no need to get in touch again. 

It’s worth looking in your spam folder as well, if you haven’t heard back from us. 

Please note, for security we can only respond to emails sent from the email address linked to your OVO account. If you are emailing us from an address that is not linked to your account, we'll ask you to answer some additional security questions.

If you wish to change your email address, you can do so by logging into your online account or App, and clicking ‘Account’, then ‘Update your contact details’.

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The OVO Team

Hello @Ian Sterling, 

It sounds like the email has been received and someone will get back to you. The correct address to email was the hello@ovoenergy.com.

If you’d like to speed up the process you could contact the support team who can search your email address, find the code and forward this to the relevant team.

Hope this helps. 

Thank you - The Access Code has been viewed by OVO today.

Good to hear is it sorted @Ian Sterling 

Pop back if you need anything else @Ian Sterling. I’m glad it’s finally sorted!

Online ‘help’ still giving the wrong information out on this.

I was asked to email customerservice.admin.team@ovoenergy.com yesterday.  It doesn’t exist.

@Emmanuelle_OVO 

Can you take a minute to think that people dealing with power of attorney for a loved one may just need some extra care and signpost the way for them clearly, please.

You can also use hello@ovoenergy.com - the email will be routed internally from there.

Hey @ejr,

I’m sorry you were mis-advised by the support team, and I’m sorry for the inconvenience this has caused. 

Power Of Attorney documents should only be sent to hello@ovoenergy.com. It used to be the admin team email but that changed a while ago so I’ve updated all the best answers to power of attorney topics accordingly.

The advice on our internal knowledge base also signposts this email address so there is no reason for the support team to get this wrong. If you have a name please private message me and I’ll contact the agent. 

If you can find anywhere that shows mis-advise on the Forum please let me know and i’ll get this updated. 

I hope this helps. 

I’ve just spent over an hour on the phone to OVO and got nowhere with setting up Lasting Power of Attorney for my father.

I’ve given them the access code that they would use to confirm the LPA but they said they need a stamped copy of they LPA - I don’t think they even send those any more.

Once I finally got through to someone I got the impression they did not know anything about the process and they hung up on me.

Has anyone managed to set one up.

Hi @Eichberger , there have been a few threads on the subject. Here’s one that might help. 
 

If you check towards the last few posts they appear to be the most recent info