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Where is my lost credit from my faulty meter?

  • August 28, 2023
  • 1 reply
  • 121 views
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I reported my (traditional) top-up meter as faulty by phone 3 weeks ago. I was told it would be a 3-week wait before an engineer could visit. I was also told that I should keep receipts of any electricity I purchased in the meantime and the engineer would add this to my meter. The engineer today told me that he ‘had’ to install a smart meter and that it wasn’t his job to add credit to the meter and to contact OVO. Does anyone have any experience of getting OVO to credit a smart meter based on receipts for electricity top-ups bought when meter was faulty?

TIA

Best answer by Blastoise186

Hi,

Forum volunteer here.

Credit can’t be added to Smart Meters locally - it has to go through the systems. It’s also true that the only replacement is Smart these days - traditional meter stocks have basically run down to pretty much zero.

Use the Live Chat at https://ovoenergy.com/help and you can upload those receipts while talking to the support team. They can help with this.

1 reply

Blastoise186
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • Answer
  • August 28, 2023

Hi,

Forum volunteer here.

Credit can’t be added to Smart Meters locally - it has to go through the systems. It’s also true that the only replacement is Smart these days - traditional meter stocks have basically run down to pretty much zero.

Use the Live Chat at https://ovoenergy.com/help and you can upload those receipts while talking to the support team. They can help with this.

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