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Lilcc
Rank 1
August 4, 2022
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When you run out of emergency credit at night is it meant to stay connected until the morning? Non disconnection friendly credit period

Hi does anyone know that when you run out of emergency gas at night is it meant to stay connected until 9am? Mine has ran out and gone off 

Blastoise186
Blastoise186Best Answer
Super User
August 4, 2022

Updated on 17/12/24 by Abby_OVO

 

At certain times of the day you won’t lose power, even if you run out of credit and emergency credit. This is called your “non-disconnect hours”. Your energy will stay on at these times:


• Monday to Friday, from 6pm till 9am the next day


• Saturday from midnight until 9am, and from 4pm until 9am on Monday


• All day on Easter Sunday, 25 and 26 December, and 1 January

 

Hi @Lilcc ,

As far as I’m aware, the Friendly Credit system only works on smart meters. It also only triggers if your credit runs out during the Friendly Credit hours. If you ran out outside of those times, I’m afraid Friendly Credit won’t trigger at all.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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2 replies

Blastoise186
Super User
Blastoise186Super UserBest Answer
Super User
August 4, 2022

Updated on 17/12/24 by Abby_OVO

 

At certain times of the day you won’t lose power, even if you run out of credit and emergency credit. This is called your “non-disconnect hours”. Your energy will stay on at these times:


• Monday to Friday, from 6pm till 9am the next day


• Saturday from midnight until 9am, and from 4pm until 9am on Monday


• All day on Easter Sunday, 25 and 26 December, and 1 January

 

Hi @Lilcc ,

As far as I’m aware, the Friendly Credit system only works on smart meters. It also only triggers if your credit runs out during the Friendly Credit hours. If you ran out outside of those times, I’m afraid Friendly Credit won’t trigger at all.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Newcomer
    Phil0110
    Newcomer
    August 9, 2022

    It also happend to me, as I know, It’s normal.

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    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd