Skip to main content
S
Rank 5
SteveUK
Rank 5
October 6, 2023
Solved

When will RTS meters stop working?

  • October 6, 2023
  • 48 replies
  • 4108 views

The Radio teleswitch (RTS) shutdown FAQ seems to say that the RTS meters may stop working at the end of 2023 (which is now less than 3 months away).  Is this correct or has the date been extended?  We have an RTS meter and are on the Superdeal tariff but have had no communication from OVO about this or what is happening.  Should I be worried?

Best answer by BPLightlog

Updated on 131/03/25 by Ben_OVO

 

Update on RTS shutdown:

 

As part of the RTS Project development, we are really happy to share with you our progress:

 

As you may be aware, the RTS signal that instructs some of our meters when to move to the “Off Peak Period”  will be closing down soon and we need to arrange for all of our RTS customers to have a meter exchange so they don’t lose any of their meter functionality.

 

The RTS signal will end for our customers on 30 June 2025. The period between 1 July - 30 September 2025 will then be used to close-down the RTS signal and allow us to manage any unexpected customers impacted.

 

After a very successful pilot, from the 17th of June 2024 we began writing to our Economy 10 RTS customers to invite them to call us to arrange for their meter exchange. 

 

We are continuing to work at pace to enable the same solution for the majority of our other RTS customers.

 

We will continue to update you on our progress.

Hi @SteveUK , as far as I’m aware the deadline hasn’t moved but it’s the signal that’s being decommissioned so if they’ve not changed your meters by then, they would continue to operate just without the signal. 
Here’s a thread on the subject 

 

48 replies

Show previous replies
B
Newcomer
Brian N
Newcomer
March 27, 2024

Yes, thanks for replies. Seems incredible. Why doesn’t it work on an old fashioned clock?

Blastoise186
Super User
Blastoise186Super User
Super User
March 27, 2024

Some did, some didn’t. If you had one with a local timeswitch, you wouldn’t be affected and wouldn’t have had that letter. Alas, the meter you have is equipped with a Radio Teleswitch, meaning you are affected by the shutdown.

With that being said… If you had one with a local timeswitch and the timeswitch broke - and just like any mechanical thing, they do eventually fail - then you’d also be forced to have a Meter Exchange anyway. That too would result in a Smart Meter upgrade because there’s no other upgrade/replacement path these days. The only way is Smart, there’s no turning back now.

The reasons why two systems existed back then have never been made clear.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    J
    Rank 4
    johndebs
    Rank 4
    April 5, 2024

    Hi Steve,

    I am in exactly the same situation as you here in deepest Gloucestershire & very concerned about what will happen with my Superdeal setup. I have been in touch with OVO this week & all I can get out of them is ‘wait & see’! They say support is shortly going but offer no real reassurance that something like Superdeal with happen. As you say Economy 7 is useless for us in our older property with storage heaters. I guess we just have to wait until the new RTS cutoff next April!

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    April 5, 2024

    I echo my advice once again.

    OVO - in common with ALL other suppliers - is working on solutions to this. Please wait for updates which will be released as soon as possible.

    All I can say is that Superdeal is probably not going to survive the transition.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    J
    Rank 4
    johndebs
    Rank 4
    April 5, 2024

    So Economy 9 or 10 in Gloucestershire to replace Superdeal? 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    April 5, 2024

    More likely Economy 7 or 9 - but OVO will tell you what’s available when the time is right.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    April 8, 2024

    Hi @johndebs, 

     

    I would echo what @Blastoise186 has advised so far. We are working on a solution but don’t have any timescales available. I know it can be frustrating to get a lack of answers, and I wish we had more information to share at this stage. 

    We will contact those affected by the shutdown when we know more. If you have any specific questions, you can always contact our special team: 0330 303 5063. 

     

    If you hear any updates, we encourage you to share them on this thread so that everyone can learn when more information is available. We are all learning together at this point 😊

    Renewable energy jokes never get old.
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    July 29, 2024

    Howdy! We are pleased to announce that we have new information available which can be shared openly. Please see the thread below for the latest updates.

    On behalf of the OVO Forum Volunteers, we thank you for your patience.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd