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Rank 5
October 6, 2023
Solved

When will RTS meters stop working?

  • October 6, 2023
  • 48 replies
  • 4107 views

The Radio teleswitch (RTS) shutdown FAQ seems to say that the RTS meters may stop working at the end of 2023 (which is now less than 3 months away).  Is this correct or has the date been extended?  We have an RTS meter and are on the Superdeal tariff but have had no communication from OVO about this or what is happening.  Should I be worried?

Best answer by BPLightlog

Updated on 131/03/25 by Ben_OVO

 

Update on RTS shutdown:

 

As part of the RTS Project development, we are really happy to share with you our progress:

 

As you may be aware, the RTS signal that instructs some of our meters when to move to the “Off Peak Period”  will be closing down soon and we need to arrange for all of our RTS customers to have a meter exchange so they don’t lose any of their meter functionality.

 

The RTS signal will end for our customers on 30 June 2025. The period between 1 July - 30 September 2025 will then be used to close-down the RTS signal and allow us to manage any unexpected customers impacted.

 

After a very successful pilot, from the 17th of June 2024 we began writing to our Economy 10 RTS customers to invite them to call us to arrange for their meter exchange. 

 

We are continuing to work at pace to enable the same solution for the majority of our other RTS customers.

 

We will continue to update you on our progress.

Hi @SteveUK , as far as I’m aware the deadline hasn’t moved but it’s the signal that’s being decommissioned so if they’ve not changed your meters by then, they would continue to operate just without the signal. 
Here’s a thread on the subject 

 

48 replies

Jeffus
Rank 20
Rank 20
October 19, 2023

Jeffus

Yes, I thought that but they say its only for heat pumps which is a shame.

 

If it was for your situation would the costs  work? OVO have shown some flexibility with their tariff in the past. I know people without EVs on their old Go tariff for example 

SteveUKAuthor
Rank 5
October 19, 2023

Jeffus, yes, good idea, I’ll see if I can persuade them.

What I’m not clear about is who pays for installation of the new meter and all the rewiring of the consumer units and installation of timers etc that will be necessary.  Also not helped by the fact that we have a 2-phase supply due to the total load of our storage heaters so its not a straight forward set up.

Jeffus
Rank 20
Rank 20
October 19, 2023

Jeffus, yes, good idea, I’ll see if I can persuade them.

What I’m not clear about is who pays for installation of the new meter and all the rewiring of the consumer units and installation of timers etc that will be necessary.  Also not helped by the fact that we have a 2-phase supply due to the total load of our storage heaters so its not a straight forward set up.

I suspect you are better off waiting to see what ovo are going to do with your meters, then potentially shop around for tarrif if ovo are not competitive. That was my main thought with the cosy tariff. 

Especially as you have the added complication of a 2 phase supply.

Out of curiosity what are the grants like for heat pumps in Scotland. Is this something you have ever considered.

SteveUKAuthor
Rank 5
October 19, 2023

Yes, I agree it makes sense to see what OVO come up with first (although if its still in development that doesn’t provide much confidence that it will be ready - and installed - by 31/12/23!).

Not sure why you think we are in Scotland - we’re in deepest Oxfordshire.  A heat pump would not be suitable for us as 1) we have a poorly insulated Grade 2 stone farmhouse built in the 1700s and 2) it would be very difficult (and undesirable) to install pipework without damaging the floors, walls etc.  This is why we opted for storage heaters 30+ years ago (which have served us well).  The gentle, continuous heat is also much better for the fabric of the  house rather than the more rapid changes of temperature that radiators would provide.

Jeffus
Rank 20
Rank 20
October 19, 2023

Yes, I agree it makes sense to see what OVO come up with first (although if its still in development that doesn’t provide much confidence that it will be ready - and installed - by 31/12/23!).

Not sure why you think we are in Scotland - we’re in deepest Oxfordshire.  A heat pump would not be suitable for us as 1) we have a poorly insulated Grade 2 stone farmhouse built in the 1700s and 2) it would be very difficult (and undesirable) to install pipework without damaging the floors, walls etc.  This is why we opted for storage heaters 30+ years ago (which have served us well).  The gentle, continuous heat is also much better for the fabric of the  house rather than the more rapid changes of temperature that radiators would provide.

Have you looked at this?

https://www.current-news.co.uk/centrica-and-glen-dimplex-to-trial-storage-heaters-in-vpp/

https://www.centrica.com/media-centre/news/2023/british-gas-launches-dimplex-quantum-tariff-the-smart-tariff-that-decarbonises-your-home/

SteveUKAuthor
Rank 5
October 19, 2023

Thanks, that looks interesting.  I’ve attempted to contact British Gas to find out more but need a BG account number to do so.  I made one up but then found there were more than 300 (!) people ahead of me in the queue waiting to speak to someone so gave up.

Blastoise186
Super User
Super User
October 19, 2023

You’ll never get through to BG that way. :D

They seem to deliberately do that to block the chat.

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Newcomer
October 25, 2023

Hi, My supplier Octypus has told me that negotiations are ongoing to delay the RTS switch off until 2025. Does anyone have anymore information on this. I have THTC and there still does not seem to be a solution as to how the THTC system will work post RTS switch off. Thanks

 

 

 

 

Blastoise186
Super User
Super User
October 25, 2023

Hi @ColinRG ,

I’m a forum volunteer here.

Officially, it’s still April 2024 and that’s probably not going to change soon. Ultimately, it’s going to happen sooner or later so it’s not a good idea to rely on it sticking around.

OVO has an Electric Heating Team that can give advice - you can ask to be transferred to them if you call 0330 303 5063. OVO is developing a Smart Meter based solution for THTC. I’ve seen it with my own eyes at their Bristol HQ so I know it’s in development. More details will be available once I’m allowed to share them publicly.

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SteveUKAuthor
Rank 5
October 25, 2023

Colin

That’s very interesting.  I thought the end date for RTS was 31/12/23 (as referred to earlier in the topic) - which is why many of us were getting concerned that the cut off was close but no contact from OVO.  If its now April 2024 that gives us all a bit more time (and avoids disruption to heating during the winter).

I look forward to further details when you can release them - and hope that the tariff includes a cheap rate heating period during the afternoon as well as overnight (again as expressed by several  earlier in this topic).  Otherwise, it will be a big step backwards for electric heating.