When will I get access to my online account?

That doesn’t mean I haven’t been talking about it backstage or seeking answers myself though. My access to the forum is pretty powerful after all - there are more categories here than what you see on the homepage.

I prefer to avoid upping expectations with false hopes - I find it better to only say what I’m able to stand by if questioned about it later.

People get upset by being told they can’t do stuff. People get upset when not told they can’t do stuff. Personally, I’m not sure it would have made much difference either way, but that’s just me.

By the way, I’m not sure if you’re using two forum accounts but it’s best to stick to just one per user.

I appreciate that you are; ‘talking about it backstage’ but after 8 months it is time for the Board to make a public statement including an apology and a commitment to be transparent on the actions they are taking to restore online access.

That's not how I work and besides, you can't just make demands like that.

I have my own unique ways of doing things…

Goodnight 

I received a telephone call this morning from an Advance Resolution Specialist at OVO who informed me that the revised date to restore my on-line access is Q3 2024 but this date is not guaranteed. If my on-line access is restored on 30th September 2024 it will have taken OVO SEVENTEEN MONTHS

Thanks @MarkS1. That’s interesting to know. In that case I will be moving to another supplier ASAP (assuming that OVO doesn’t mess that up too.)

Thanks for the heads up MarkS1. I am thinking the same as Frustrated, 17 months is an absolute disgrace and I will now be looking to move too. The problem I have is a lot of providers don’t handle 3 phase supplies, not that OVO were much better with the old system trying to treble my direct debit every 6 months as it decided I was 3 properties not 1, even though 5 or 6 years of records showed otherwise.

Maybe OVO want the customers on Apollo to leave OVO so that they don’t have to spend the time and cost transiting customers to Orion? 

Like most of the OVO customers on this thread I have had no access to my account on line since April , through a period of huge price hikes when I really needed to monitor things regularly not monthly in arrears 

 I did suggest months ago that my old account should just be closed and reopened , pay me a couple of £100 to compensate the loss of Interest on the new account , job done 🤔👍

but no we are just left to wait with not even an update on the status of the change 

my more recent emails are being ignored which is just rude , yesterday I tried logging in again and still got the message that it should be done by end of 2023 🤔🤬

I am now an octopus customer and really can’t believe  I have allowed OVO to treat me like such a fool

@Hadders52 Gonna be a bit brutally honest here… If this is all you’re going to post every single day, it’ll eventually end up being considered spam and possibly deleted.

Please try to add something more useful.

Hey 

We’re very sorry that you can’t log in to your account at the moment. We’re working on fixing things and will be back in touch in the near future with an update. In the meantime, you’ll continue to get your bill every month by email or post as usual. If you have any questions or need help with anything, please chat, call, or email our support team.