When will I get access to my online account?

I’m relieved to hear this @garystokey. I’m sorry it’s been such a frustrating journey but I’m glad you’re now able to benefit from Charge Anytime 😊

Total joke this.

I’ve been moved over from apollo to oirion about 3 years ago.

Shambles

Cant log in, cant find the websitie to either. I log in and it says your on payg and gives me a random account number.

Was told about a year ago they are migrating 5 members a day, just 5500 in 3 years.

terrible company constantly hit with fines. scrubbing their firums of any criticism too.

As we’ve said before, something like 99% of customers who were on Apollo have already been migrated to Orion - almost all of them were done during the primary automated migration phase. The few that remain are being done manually because either the automation choked on them, or because Orion wasn’t ready at the time. During the peak of the process, thousands of accounts were moved every week.

It’s been a few years since adding new accounts to Apollo was discontinued. What’s left are the accounts that take longer - because they need to be manually fixed first.

Being critical of OVO is allowed here, provided it follows the House Rules just like everything else. If they’re broken, that infraction is what causes a takedown, whether critical or otherwise.

Sorry mate, are you threatening me?

The criticism is rampant and already public knowledge, million and millions in fines over multiple years for the same problem is appalling. This isnt OVOs first rodeo with failing to give customers access to accounts.

I'd link to the OFsted reports but no doubt Id get banned. Highest comp fine out of the 18 companies for charging errors. Thats a fact not criticism.

A company charging you but you cant view your account and theyre well known for overcharging, not giving it back, 2nd lowest for customer service needs to address the situation

99% of 4million customers leaves 40k or so stuck.

In 3 years at 5 a day thats 5.5k

They were migrating 122k SSE customers a week when they absorbes SSE...

How can this have happened? How can the manual change over take so long? It will take them 26 years at that rate lmao.

In favt its worse.

Ovo have 4 mill customers, Boost didnt.

So the 1% of boost customers would be less than 4k neeed to be switched.

Its been at least 2 years since the switches started.

5 a day should mean they have finished migrating them all.

Can I have access ro my account then? Im part of the 1%