When will I get access to my online account?

Being critical of OVO is allowed here, partially because it creates a balanced view overall.

It's when the criticism turns into abuse is when it becomes a problem - that's where we draw the line.

For example:

I don’t like OVO much because they messed up my bills and (insert super helpful constructive feedback and/or discussion points here) so I want to see them try to fix (insert useful suggestion here). Oh, and they REALLY need to try harder at (insert painful issue here) next time.

Is totally fine because while it’d be critical of OVO, it also throws in some stuff that’d help OVO improve in the future and is respectful. It may still attract a moderation action of a free tow truck to tow it to a better part of the Forum (such as Smart Meters → My Account) but these are “Free” and don’t trigger any kind of infraction on your record as it’s more just housekeeping stuff. And to be totally fair, folks don’t always know which part of the Forum to post in, so they often guess and it might be they didn’t know there was a better spot for it.

However…

I hate OVO because all X are (insert vile comment here)

Will probably result in the ModHammer of Doom smashing the comment to pieces and throwing it in the bin for disrespect.

That’s kinda how it works here in a way - and arguably everywhere else that’s well moderated would probably do the same. It’s worth remembering that regardless of how well (or how badly) moderated social networking sites and individual groups (such as Facebook Pages, Facebook Groups, Twitter Replies and Subreddits or whatever else is out there) are, there are different rules and moderation strategies here than what you may be used to elsewhere as this is ultimately a case of us all being a guest in OVO’s house. And in OVO’s house, OVO gets to set the rules - just like you can set your own rules to be whatever you want (within reason) if you have your own discussion space.

Why has the OVO web site been unavailable this year and when will it be resurrected?

Hi @jvendplunger,

I’m sorry to hear this. 

Was your account on our old system? This thread might be helpful if so:

Many thanks, the situation is completely unacceptable, and I’ve lodged a complaint on this matter.

Like Hadders53, I have resolved my growing frustration over account access and lack of bills by finally throwing in the towel and being welcomed with open arms by Octopus.  What a breath of fresh air (like Ovo was when I moved to them from Scottish Power years ago).

I have had this problem due to been on old billing system since March 2023

was about to pull the plug on Monday and join octopus on my day off but Sunday morning had a email from ovo to please create your account so create a account and low and behold now have on line billing and the thing I really wanted charge any time for my ev charger lower rates works a treat so looks like they are putting people on old system onto the new platform

I never did hear back, gave OVO over 2 years with same excuses recycled weekly, moved to Octopus in January, seamless move very good comms from Octopus and now paying sane running an EV and well in credit . Hope OVO resolve this without losing most of their most loyal accounts ,  a very sad situation self inflicted by OVO then dealt with so badly 

Nice! Glad to hear it @garystokey !

I guess it’s fair to say sorry about it taking so long. It’s possible that whatever was blocking your account from migrating got resolved and allowed the migration to run.

Your account is probably still on the old system too, but I would imagine that’s mostly just as an archive while OVO finishes moving everything over - you should see your old bills show up again within a few weeks if they haven’t already.

Any problems, let Support know!

I really don’t get this at all. Sending people into space, visiting the Titanic, rectifying Crowdspace glitches in software, electing a new government, yet we seem not to be able to migrate accounts from one platform to another. If there is anyone out there that can explain to the subscribers to this OVO forum exactly , no, exactly what the issue is i might be in a better place. Two years or more to establish a new on line account access path. The IT dept is sorely lacking somewhere.

Hi @3Phasesupplies,

I’m sorry to hear this and I understand your frustration.

Unfortunately the migration from our old system to the new one is taking longer than we had hoped due to some unforeseen circumstances, which have now been resolved. We’re hoping to have all accounts migrated as soon as possible.

We’ll update all relevant topics as soon as we have an update.