Skip to main content
N
Rank 1
nathanojerya
Rank 1
October 20, 2023
Solved

When is payment due for EV charger installation?

  • October 20, 2023
  • 4 replies
  • 287 views

I have had the quote through for an EV charger to be installed at my house.

Struggling to find any information on payment options ( All upfront or added to bill)  or what happens once you confirm quote.

Any help appreciated. 

Best answer by Abby_OVO

Updated on 28/02/25 by Chris_OVO

Hey @nathanojerya 

 

I’ve had confirmation from the team that payment is required upfront only, this would take place when you accept the quote you’ve received.

 

You’ll then receive an appointment date for the next available date.

 

Hope this helps.🙂

4 replies

Blastoise186
Super User
Blastoise186Super User
Super User
October 20, 2023

Howdy @nathanojerya !

Bear with me. I think we can find out, but I need to get an assist on this one. Give us a few days and we’ll see if we can dig up an answer for you.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
BPLightlog
Super User
BPLightlogSuper User
Super User
October 20, 2023

I have had the quote through for an EV charger to be installed at my house.

Struggling to find any information on payment options ( All upfront or added to bill)  or what happens once you confirm quote.

Any help appreciated. 

Hi @nathanojerya , as you say there isn’t much detail online but given that this is available for non OVO users as well, that would suggest that it’s pay upfront 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    October 23, 2023

    Hey @nathanojerya 

     

    I’ve reached out to the team to clarify the next step, how and when payment will be taken.

     

    I’ll pop back on this thread when I have the answers from the team.

    Currently Playing: She's Electric
    Abby_OVO
    Community Manager
    Abby_OVOSolved
    Community Manager
    October 23, 2023

    Updated on 28/02/25 by Chris_OVO

    Hey @nathanojerya 

     

    I’ve had confirmation from the team that payment is required upfront only, this would take place when you accept the quote you’ve received.

     

    You’ll then receive an appointment date for the next available date.

     

    Hope this helps.🙂

    Currently Playing: She's Electric
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd