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stead
Rank 5
stead
Rank 5
January 1, 2024
Solved

When do the Power Move Plus credits get added to our bills?

  • January 1, 2024
  • 18 replies
  • 380 views

Just curious, checked statement (I'm one of those people!)

 

Power move credit applied, interest reward and anything else but nothing for power move plus. Does December's rewards get added to December's bill or in January's? 

Best answer by Firedog

Updated on 09/01/23 by Abby_OVO

Does December's rewards get added to December's bill or in January's? 

 

Check the email. This is what my last one said:
  

 

So, rewards earned in December will appear at some stage on January’s bill.

 

Below extract has been taken from the Power Move Plus FAQ's, for more of these, check out the page here.

 

How do I get rewarded each month?

 

The reward is applied as a credit directly to your bill. You’ll be credited each month with the sum of all rewards earned in the previous month. For example, for any rewards earned in November, you will receive an energy credit in December. Any reward earned in October will also be credited in December, alongside any credit earned in November.

There is no cash alternative. The energy credit will show as a separate line item on your bill.

For even more on Power Move Plus, you can check out the homepage here. As well as this helpful topic:

18 replies

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Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
February 19, 2024

I’ll check with the team whether there are any known delays and report back @DavidWSR 

Renewable Energy? Big Fan.
L
Rank 5
Lucky2
Rank 5
February 21, 2024

Still haven't had my Power Move Plus Credit added to my balance from January yet. Doesn't it usually come off the next month?

 

Blastoise186
Super User
Blastoise186Super User
Super User
February 21, 2024

Usually by the end of the following month. If it doesn’t land, you’ll need to ping Support.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    L
    Rank 5
    Lucky2
    Rank 5
    February 21, 2024

    @Blastoise186 ok thanks will do that. 👍

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    February 21, 2024

    Hey,

     

    I’ve checked with the team and been advised the January payments shouldn’t have been delayed. If you haven’t received your payment I advise reaching out to the Support Team.

     

    I hope this helps. 

    Renewable Energy? Big Fan.
    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    February 22, 2024

    I’ve not heard of any credit delays @Lucky2, so Blastoise’ advice is spot on here.

     

    Will update you if I hear of any known delays from the team. 

    Renewable Energy? Big Fan.
      L
      Rank 5
      Lucky2
      Rank 5
      February 22, 2024

      @Emmanuelle_OVO Thanks much appreciated 😊

        Firedog
        Super User
        FiredogSuper User
        Super User
        March 9, 2024

        I see that two PM+ credits landed in my account on 8 March. I think they refer to the events of 17 January and 2 February, so not the speediest of reactions.

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