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Best answer by Blastoise186

Updated on 14/12/23 by Tim_OVO:

Ofgem’s energy price cap limits what you pay for gas or electricity on a variable rate plan. You can see the latest information regarding the price cap levels and date changes on the Ofgem site here.

 

The way energy suppliers set prices is impacted by:

 

The price cap – set by Ofgem, the energy regulator. This limits the amount customers on variable rate plans will pay for each unit of gas and electricity and sets a maximum standing charge.

 

The Energy Price Guarantee – provided by the government to help households with energy costs during the energy crisis. It’s a discount on gas and electricity prices and is in addition to the price cap. It applies to both variable and fixed rate plans. If the Energy Price Guarantee (EPG) is above the level of the price cap, it won’t impact prices for anyone who pays monthly. 

 

What this means if you pay monthly for your energy

 

If you're on a variable rate plan, your unit rate and standing charge will change on 1st January, April, July and October, in line with the new price cap. We’ll write to you to let you know if this impacts you personally. Your actual bills will still depend on how much energy your home uses.

 

If you're on a fixed rate plan, the price cap doesn't affect prices for fixed-rate plans. We're keeping your prices as they are for the length of your contract to protect you from any price increases.

 

What this means if you Pay As You Go for your energy

 

All Pay As You Go prices are variable – these will change with the new price cap on 1st January, April, July and October.

 

Now's the time to send a meter reading

 

This will make sure your energy account is up to date. You can submit a meter reading now on your online account or through our app. If you’ve got a smart meter, you don’t need to send a reading. The smart meter will send this for you.

 

Priority Services Register

 

Need extra support? We can offer free help if you’re ill, have a disability or have a medical condition via our Priority Services Register.

 

Support available for customers who may be struggling with their bills

 

Here’s how you can apply for our Customer support package

Here’s our guide on debt and energy assistance.

 

Citizens Advice: Visit your local branch, or their websites: for England and Wales and for Scotland. You can speak to an adviser online, in person, or over the phone: 0800 144 8848 (England), 0800 702 2020 (Wales), and 0800 028 1456 (Scotland). 

 

National Debtline: Call 0808 808 4000 or visit their website.

 

Step Change Debt Charity: Call 0800 138 1111 or visit their website.

 

Have any questions about the price cap? See our Price Cap FAQs here.

 

29 replies

BPLightlog
Super User
Super User
January 1, 2023

It’s quite a time with prices isn’t it @LilMissM 

As @Blastoise186 mentions, OVO will try to adjust your direct debit so that you pay a standard amount although of course it might change a little. The price per kWh will change of course compared to your current tariff but if you have a good history of use over a year or so, it should be easy to calculate and let you know

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Newcomer
January 1, 2023

This is my first time using this forum. I came here feeling anxious with questions that in my head just sounded dumb.

Thank you @Blastoise186  and @BPLightlog so much for your replies. I definitely feel calmer and much more informed having someone explain things in plain and simple terms.

Thank you :) x

Blastoise186
Super User
Super User
January 1, 2023

No worries. :)

We’ll be here if you need us again for anything, so feel free to stop by anytime and ask as many questions as you fancy!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
January 10, 2023

I am on SVR and live in the N Wales and Mersey (formerly Manweb) region. Please can you tell me what my unit rates and standing charge rates will be for the rest of 2023?

 

If not known yet for the whole of the rest of the year, what do we know so far?

 

N.B. Plan offered on Ovo website shows:

Elec; 35.97 per KWh and 48.59 daily

Gas: 10.32 per KWh and 28.48 daily

 

Thanks,

Simon

Firedog
Super User
Super User
January 10, 2023

Current rates are governed by the Energy Price Guarantee (EPG) and by the Energy Price Cap (EPC). The current EPG maximum rates apply until 31 March, so there will be no increase to default tariffs before then. The EPC for April-June will be announced in a couple of weeks’ time. So, to answer your question - nobody knows what the future beyond 31 March will bring, but the average GB household’s annual energy cost will be kept below £3000 by the EPG until April 2024. There has been speculation that prices might even fall a bit from April 2023 onwards.

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
January 11, 2023

So what actually are the rates for Jan-Mar please? 

M.isterW
Rank 6
Rank 6
January 11, 2023

Confusingly, the rates vary a small amount depending on where your live and which provider you're with.

 

My OVO rates are currently:

Electricity 33.63p per kWh. 40.64p standing charge

 

Gas 9.80p per kWh. 27.12p standing charge 

1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
Emmanuelle_OVO
Retired Moderator
Retired Moderator
January 12, 2023

Hey @Simon 1402,

 

Welcome to the OVO Online Community,

 

Your Unit Rates and Standing Charges should be on your Online Account. You’ll also be able to see these on your statements.

 

If you were one of the customers affected by the Ofgem price cap increase in January, you’d have been contacted by OVO. 

 

My response taken from a similar thread might be helpful to you:

 

 

Energy Price Guarantee

 

The Energy Price Guarantee (EPG) refers to the Government initiative which started October 1st. This limits the energy bill for a typical household to £2500 until the 31st of March 2023. This will be increasing to £3000 in April 2023, and will remain in place until March 2024. 

 

The EPG is in addition to the Energy Bills Support Scheme, where every household will receive a £400 discount to help with the cost of energy. You’ll receive £66 in October and November, and then £67 every month until March. 


 

Price Cap

 

The Price Cap which is set by OFGEM means the maximum cost that a supplier can charge a customer on average, per year. The Price Cap is influenced by wholesale costs. This includes distribution costs in each region. OFGEM takes a look at the underlying costs to supply energy and sets the cap accordingly. 

 

Don’t worry, although the Price Cap has been set much higher than the EPG (about £4200). The EPG protection will remain in place until March 2024 and the government is still absorbing a lot of the cost. 

 

 

Why are some customers seeing a price increase despite the EPG? 

 

OFGEM has decided to amend the Price Cap to make changes to regional charges, but the EPG discount remains consistent, as an average, across different regions. This will result in some customers' charges increasing on the 1st January. 

 

The EPG is an average discount across the board, however regions that are more costly to provide energy to, will see an increase in costs. 

 

All of this will be communicated to affected customers. If you're affected by the regional pricing updates and your prices are set to increase in January, we’ll contact you over the next few weeks with an update of your change of price and forecasted costs for the year.  

 

What about Fixed Tariff customer’s moved to the EPG?

 

We made a promise to these customers that we would continue to monitor their accounts and if a customer becomes disadvantaged, we’ll reach out to them and inform them of the next steps. 

 

Renewable Energy? Big Fan.
January 13, 2023

Thanks all.

 

It seems that the various schemes are so complicated that nobody can actually tell me what rates I will be paying.

 

I guess I will just have to wait for bills and see what rates I am being charged.

 

Anyway, thanks again for all your efforts to explain.

 

Simon