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Pugin25
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July 17, 2017
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What is a vend code and pin code for my Pipit In-Home Display (IHD)?

  • July 17, 2017
  • 13 replies
  • 52144 views

My smart meter requires a pin code. What is it? What is a VEND code?

Best answer by Tim_OVO

Updated on 11/06/24 by Abby_OVO

 

Great to see you’re already keen to get your Pipit IHD up and running. You shouldn’t need to enter a PIN code as this would only be needed for removing the device from the network. If your IHD is asking for a PIN code it could be that the device is having connection issues. If so, try moving it closer to the electricity smart meter and turn the device off and on again.

 

Equally as a Pay Monthly member you won’t need to enter a Vend code as this is designed for Pay-as-you-go customers to add top-ups to their meter balance.

 

For a full guide to your SMETS 1 Smart meter device, check out the guide below.

 

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

13 replies

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Tim_OVO
OVO Staff
Tim_OVO
OVO Forum Legend
August 16, 2019
Hi @Uggss

The vend code that Lucy mentions is on the top up receipt of prepayment customers. This won't be something a pay monthly customer would need.

Any mention of pins on the In Home Display is for the engineer, when linking it up to your smart meters. Just leave it for a few minutes and it will reset to the homepage. 😎
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
U
Newcomer
Uggss
Newcomer
August 16, 2019
Begs the same question. Humans are by nature inquisitive and if they encounter something in their daily lives they want to know what it's for. Wouldn't it be much easier for OVO to include that piece of information on their web page?
    Nancy_OVO
    Retired Moderator
    Nancy_OVO
    Retired Moderator
    August 20, 2019
    Good point @Uggss! I'll pass this on 🙂
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    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd