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J
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Judesman
Rank 4
August 18, 2023
Solved

What are the new Export Tariff and Split Readings?

  • August 18, 2023
  • 14 replies
  • 218 views

I have received my June 23 FIT statement. This does not give me the new and old Export Tariff or the split readings for before 1st April and after the 1st April when the new tariff was introduced.  Helpfully SSE used to provide all of this information but not OVO.  I like to check my statement so exactly how does OVO calculate the split and what is the new and old export tariff.  Help please.

    Best answer by BPLightlog

    Updated on 30/08/23 by Abby_OVO

     

    To get these details the best way will be to contact the SEG/FiT Team. They can give you this information directly as it doesn't just appear on statements as standard. 

     

    The contact email for the team you want is fits@ovoenergy.com or seg@ovoenergy.com.

     

    Alternatively, you can speak to the team by calling 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so.

    Hi @Judesman , the FIT rates are set by Ofgem https://www.ofgem.gov.uk/environmental-and-social-schemes/feed-tariffs-fit/tariffs-and-payments and are listed here 

    OVO would need to tell you how they have split your readings - assuming it spanned the April change date

    14 replies

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    J
    Rank 4
    JudesmanAuthor
    Rank 4
    September 2, 2023

    Then the ball is on OVO’s court.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    September 2, 2023

    Actually, the ball is in everyone’s court to improve the entire market. Simply playing Whack-A-Mole is not a reliable way to fix it.

    If it really was that bad, Ofgem would have come down like a ton of bricks.

    Other suppliers have gotten away with much worse e.g. the stupid Centrica WAN that British Gas insisted on using in the SMETS1 days - that thing was the literal definition of Vendor Lock-In.

    On the other hand, Foxglove almost got nuked by Ofgem for serious financial mismanagement which led to them being banned from taking on new customers for months.

    And then there’s the extreme end - Ofgem literally nuking suppliers into oblivion for non-payment of REGOs or FiT contributions. There’s a reason why so many suppliers got terminated in the last two years - they all broke the rules in a manner so serious that there was no recovery.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    J
    Rank 4
    JudesmanAuthor
    Rank 4
    September 2, 2023

    I am speaking as a customer.  You are obviously here to defend OVO.  I am not and I have better things to do. I am still waiting for a response from OVO and if I do not hear from OVO than I will lodge a complaint. Meanwhile I have better things to do so as far as I am concerned this conversation is closed.

     

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    September 2, 2023

    That's because I am a customer myself. One who has had a far better experience with OVO than with SSE.

    While I am also a Forum Volunteer here, I'm allowed to express my own personal views. That's all I did in this case. 

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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