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Jojostar64
Rank 3
September 5, 2025
Solved

What are the high charges on my Charge Anytime data?

  • September 5, 2025
  • 15 replies
  • 214 views

 

Can anyone make sense of the 556kwh and 602kwh charges for me please ? I have emailed the chargeanytime team 2 times but had no reply. I have only charged my 61kwh car so do not know where them numbers came from. Amy help would be greatly appreciated 

 

Best answer by Jojostar64

Updated on 05/11/25 by Ben_OVO

Hi all. 

The charge anytime got back to my email. And hopefully all sorted now. It was just an error on their side not mine so has not charged me .

Download the OVO Charge app from the App Store or Google Play.

15 replies

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Abby_OVO
Community Manager
Abby_OVO
Community Manager
September 8, 2025

Hey ​@Jojostar64 

 

I’ve popped this over to the team to see if they can shed any light here as that does appear to be quite out of line. I’ll pop back here as soon as I have more from the team.

Currently Playing: She's Electric
    J
    Rank 3
    Jojostar64Author
    Rank 3
    September 8, 2025

    Hey ​@Jojostar64 

     

    I’ve popped this over to the team to see if they can shed any light here as that does appear to be quite out of line. I’ll pop back here as soon as I have more from the team.

    Thank you

    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    September 8, 2025

    Hey ​@Jojostar64,

     

    Welcome to the community! 

    ​
    I just wanted to let you know that I spoke with ​@Abby_OVO and noticed you created this thread but also commented on another one where ​@Abby_OVO had already responded. To keep everything nice and tidy, we’re going to merge your conversation into this thread since it looks like a separate issue. 

     

    @Abby_OVO will get back to you here as soon as she hears from the team. 

     

    If you have any questions in the meantime, feel free to reach out. We’re here to help!

    Renewable energy jokes never get old.
    J
    Rank 3
    Jojostar64AuthorSolved
    Rank 3
    September 9, 2025

    Updated on 05/11/25 by Ben_OVO

    Hi all. 

    The charge anytime got back to my email. And hopefully all sorted now. It was just an error on their side not mine so has not charged me .

    Download the OVO Charge app from the App Store or Google Play.

      Abby_OVO
      Community Manager
      Abby_OVO
      Community Manager
      September 10, 2025

      Hey ​@Jojostar64 

       

      Thank you for popping that on here! I’ve had a very similar response from the team so that’s good to see they’ve been able to reassure you on this and that you won’t ever be charged what’s stated on there - it’ll always come from the smart meter usage.

       

      If you’ve ever got any other questions in future, feel free to stop by any time.😊

      Currently Playing: She's Electric
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