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KET
Rank 2
July 12, 2024
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We’ve just bought our EV and having the Hyper Volt Pro 3 installed today. Do we need the OVO Anytime App where we can connect the app to the car (our EV is a compatible Volvo XC 40 Recharge), or do we connect the HV charger to the EV?

  • July 12, 2024
  • 17 replies
  • 462 views

Hello everyone 

 

We’ve just bought our EV and having the Hyper Volt Pro 3 installed today. I’m a little confused  if we need the Ovo Anytime App where we can connect the app to the car (our EV is a compatible Volvo XC 40 Recharge), or do we connect the HV charger to the EV, in which case will the HV charger now when it’s best to charge at the greenest charging rates? According to the FQA you can do either?? Not sure what to do. Any help would be appreciated. 

Best answer by Blastoise186

Hey @KET !

My advice would be to connect the Charger to Charge Anytime as Hypervolt Pro 3 is now supported. You’ll need to use the Charge Anytime app to do this as that Charger is still on trial. Once connected, it’ll do the work for you once you set up a schedule in the CA app.

You do NOT want the EV hooked up to Charge Anytime at all in this particular setup.

17 replies

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Peter E
Super User
Peter ESuper User
Super User
March 8, 2025

Did the installer demonstrate it working? You may have to involve them as well.

 

Peter

 

Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
P
Newcomer
petercollins1966
Newcomer
March 8, 2025

He has demonstrated that the hypervolt setup has stalled at framware point 2627.0 and it needs to go to 2927

I called hypervolt who said that all will be sorted in 30 minutes…. That was an hour ago… I’ll wait a few hours and try again.

 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    March 8, 2025

    If it doesn’t resolve, have a word with Hypervolt again - they can do further remote diagnostics if needed.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      March 10, 2025

      Hey ​@petercollins1966 

      Any update on this? This topic may help:
       


      Useful Links

      For our compatible chargers, here's the link to find out more

      For our list of compatible Charge Anytime EV’s, here’s the link to find them

      Follow here for our frequently asked questions

       

      How to get in contact with the Charge Anytime team

      • Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

      • chargeanytime@ovo.com

      Renewable Energy? Big Fan.
      P
      Newcomer
      petercollins1966
      Newcomer
      March 10, 2025

      The system was still off line 7 hours after my call on Saturday so I called again. The lady did some investigations and said that the charger was detecting voltage spikes and drops, thus preventing the update.I left everything until Sunday morning and when I checked, everything seemed to be working. I haven’t got my Ev yet so I don’t know if it will ok until I try.So I’m all set…. Hopefully.

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        March 10, 2025

        Yup, that makes sense. I suspect the charger was trying to protect itself from a failed/corrupted firmware update so I can see why it wasn’t happy to run one.

        Shows you that Hypervolt takes care of making their stuff reliable!

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        Emmanuelle_OVO
        Retired Moderator
        Emmanuelle_OVO
        Retired Moderator
        March 11, 2025

        The system was still off line 7 hours after my call on Saturday so I called again. The lady did some investigations and said that the charger was detecting voltage spikes and drops, thus preventing the update.I left everything until Sunday morning and when I checked, everything seemed to be working. I haven’t got my Ev yet so I don’t know if it will ok until I try.So I’m all set…. Hopefully.



        Glad to hear it! Keep us posted when you get your EV & pop back anytime as we have a whole community of EV owners with tons of tips & knowledge 😊

        Renewable Energy? Big Fan.
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