We should have access to our account by end of 2023, but still don't - what's going on?

@Blastoise186 

i sort of get your point, but email sent before Christmas not replied to, if 48 hours is unrealistic why auto reply quoting that 🤔

I bet you are not one of the accounts waiting for transfer, 8 months to achieve that was a joke, extending that period without any word of update or apology is mega frustrating 

update on email, OVO replied to my wife’s email address yesterday despite acknowledging my email, my wife has never emailed OVO

Patronising reply saying comments will be added to feedback but totally swerving my question 

even today the only web access I can get states update by end of 2023, no wonder OVO IT can’t sort out the account upgrade if they can’t even update the main screen 

I switched from SSE to OVO in October 2020, which was at least a year or two after newly provisioned accounts stopped being routed to Apollo and Orion had already come out of open beta based on the history of this forum.

Forum threads were updated with the new info in December last year. The Forum Moderators have informed the right team to update that page. I’ll ask for an update when I get chance. It’s not the responsibility of OVO IT though - that’s a different department entirely.