Very unhappy with ovo migration

If you think the bills are wrong, raise a read dispute via Live Chat at https://ovoenergy.com/help .

Otherwise, https://ovoenergy.com/feedback explains the next steps.

Do not delay - SSE closes next month.

Most of these cases have also been SSE sending over bad data. OVO can help fix this but you MUST get a move on before the doors close on SSE Energy Services.

If only you knew how many times I have been in chat to be told they can do nothing.  Keep insisting everything is correct and that I owe them money.  I emailed complaints and they don’t want to know either.  I’ll go to Ofgem. 

Live chat alone, a complaint not make. Complaint process, must you use.

You cannot go to Ofgem to raise complaints. You must follow the proper route which is found at https://ovoenergy.com/feedback. From there, you have to give OVO eight weeks and/or a reasonable chance to resolve it - bashing the live chat alone doesn’t count.

After that, it’s the Energy Ombudsman - Ofgem delegated complaint handling there. You must prove that you’ve given OVO an actual chance to solve things first.

I understand what you are saying but voicing my concerns via the complaint email address hit me nowhere.  I’m being threatened with owing them money when I know for a fact that I don’t.  Customer services are not interested in helping a customer. 

Hey @Jonesthedog,

Really sorry to hear this, 

I’ll ask Forum_Support to reach out. Please keep an eye on your private messages. 

Well it gets worse.  I contacted SSE and they confirmed they would provide the correct migrated reading to OVO.  Because I received information saying I now owe OVO over £500 I went I. To chat to ask them to please check if SSE had in fact contacted OVO and given the correct migrated reading.  I was given a lot of grief and hassle in the chat.  Asking me to pay the £500.  That the readings were correct and I did owe £500.  They even had the audacity to say I had provided gas readings when in fact I am in storage heaters. When I said I was not in gas I was rudely told to check with my landlord.  The service is unbelievable. Yet again I can’t even move forward with doing as the the customer service department ask. What a shambles. 

Hey @Jonesthedog,

Really sorry to hear this,

Unfortunately we don’t have access to your account, so I’m unable to look into the readings. Could you please upload a screenshot of your readings from the meter reads page on the Online Account. And a screenshot showing the opening meter reading you were billed to from OVO’s side. I’ll then be able to take a look into this for you. I’ve also asked Forum_Support to get in touch via private message.