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Rank 2
Peewyn
Rank 2
March 7, 2023
Solved

Usage not in pounds on Online Account

  • March 7, 2023
  • 48 replies
  • 780 views

Like many other customers I am unable to see my usage in pounds as I could some time ago. This is very inconvenient as a pensioner I keep a close eye on my usage. I have contacted customer service via phone, chat etc to no avail, all they say is that it’s been passed to the technical team who will ring me!! They haven’t and it’s been a long time now. Any suggestions?

Best answer by Jeffus

Updated on 25/09/23 by Abby_OVO

OK @Peewyn that is about as much that any of us can do on the forum in terms of diagnosis as we are just customers like you and can't obviously access your account.

I would put in a complaint so your issue is easy to track etc.

https://www.ovoenergy.com/feedback

Include a link to this thread as your screenshots will help. 

https://forum.ovoenergy.com/my-account-140/usage-not-in-pounds-14278

Point out. 

1. OVO are getting smart meter readings on the readings page

2. The tariff details are correct on the plan page

3. The bills are updating correctly on the billing page

4. On the app on iPhone/iPad on the Usage page the kWh data is displayed correctly but there are no toggle switches for. KWh/£ on the Month or Year tabs

5. On the website on the usage page the kWh data is correctly displayed, but a missing data message is displayed on the Monthly and Yearly tab when toggling to Cost. 

6. It looks to me like an account specific issue as it impacts you on both the website and the app, albeit slightly differently. 

48 replies

Show previous replies
Jeffus
Rank 20
Jeffus
Rank 20
March 16, 2023

Dear BPLightinglog

how did you manage that? Mine hasn’t returned yet

@BPLightlog had a different issue like me and many others, we couldn't see kWh or £ for a few hours only. Came back automatically. 

P
Rank 2
PeewynAuthor
Rank 2
March 16, 2023

Thanks

    B
    Rank 1
    Bchiversuk
    Rank 1
    May 28, 2024

    I've just updated too the new Ovo App which looks a lot better apart from one thing. 

     

    When I used to look at my Energy usage I could display it in £'s as well a KWh. This option seems to have gone now and only option is KWH's 

    Am I missing something? 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    May 28, 2024

    It’s always available unless you choose Day - pick something else! :)

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    B
    Rank 1
    Bchiversuk
    Rank 1
    May 28, 2024

    Ah Ok.

    What's the reason for removing it from "Day" view in wonder? 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    May 28, 2024

    It’s never been there.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    B
    Rank 1
    Bchiversuk
    Rank 1
    May 28, 2024

    In the old app there was a slider that allowed you too pick which you wanted to see much like there is in Week & Month view in the updated app. 

      Jeffus
      Rank 20
      Jeffus
      Rank 20
      May 28, 2024

      In the old app there was a slider that allowed you too pick which you wanted to see much like there is in Week & Month view in the updated app. 

      Vote for this

       

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