Skip to main content
Firedog
Super User
FiredogSuper User
Super User
August 8, 2024
Solved

'Upgrade' charge missing from current bill

  • August 8, 2024
  • 5 replies
  • 84 views

‘Upgrades’ is a slight billing misnomer for features that cost, separate from fuel costs and VAT. I have one: a small monthly contribution to the OVO Foundation.

I can’t be certain, but I’m fairly sure that hitherto the cost of this ‘upgrade’ was added on the opening day of the current period to the ‘Other charges’ section of the billing details for my account:
  

  
I’m still not seeing it, on 8 August.

Can anyone else with a chargeable upgrade see it now? I’d like to know if this is a global change (e.g. shifting it to the Direct Debit date), or whether it’s just my blighted account that’s acting up again.

 

Best answer by Firedog

Just to wrap this up: the charge for the OVO Foundation donation appeared on the billing details page today, 12 August.

I’m still wondering why it wasn’t applied on the 1st of the month as usual, so I’ll see what happens next month.

 

5 replies

Shads_OVO
Retired Moderator
Shads_OVO
Retired Moderator
August 9, 2024

Hi @Firedog,

 

That’s strange.

 

It may be worth reaching out to the Support team to ask about this. If they’re unable to give an explanation, I’d be happy to look into it further for you.

Firedog
Super User
FiredogSuper UserAuthor
Super User
August 9, 2024

It’s not worth spending time on. It’s notable that the upgrade is still in force (well, it says so on my Plan page) and the DD calculator assumes it’s already been paid this month. If the date has been moved, the DD calculator needs updating to take that into account. 

Apart from that, it’s always nice to be told when something changes so we don’t have to clog up the forums asking whether any change we noticed was intentional or not 🙂

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    Firedog
    Super User
    FiredogSuper UserAuthorSolved
    Super User
    August 12, 2024

    Just to wrap this up: the charge for the OVO Foundation donation appeared on the billing details page today, 12 August.

    I’m still wondering why it wasn’t applied on the 1st of the month as usual, so I’ll see what happens next month.

     

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    August 13, 2024

    Just to wrap this up: the charge for the OVO Foundation donation appeared on the billing details page today, 12 August.

    I’m still wondering why it wasn’t applied on the 1st of the month as usual, so I’ll see what happens next month.

     

    Yes, keep us posted @Firedog, that does seem unusual. 

    Renewable Energy? Big Fan.
    Firedog
    Super User
    FiredogSuper UserAuthor
    Super User
    September 2, 2024

    I’m still wondering why it wasn’t applied on the 1st of the month as usual, so I’ll see what happens next month.

     

    Right - not exactly on the first of the month (a Sunday), but this time on 2 September. I’ll make do with that and assume that last month’s aberration was just that.

    1 October is a Tuesday ...

     

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd