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Rank 1
Colin Crawford
Rank 1
August 8, 2022

Unsafe electricity wire into house preventing work on the roof - how can we fix?

  • August 8, 2022
  • 4 replies
  • 126 views

Have a house with post code IV54*** and account number *edited by moderator*

 

The electricity comes into the house but the wire to the house is not shielded making it impossible for work to be done on the roof. I would like this fixed please.

 

Also we have an off peak meter which needs to be removed.

4 replies

Blastoise186
Super User
Blastoise186Super User
Super User
August 8, 2022

Hi @Colin Crawford ,

Could you show us some photos of the problem please? I can definitely advise on who’s the best place to go to in order to get it fixed, but as there’s multiple possibilities I need to narrow down your options first.

As for the old off-peak meter, if you’re an OVO member it may be possible to request OVO to remove it for you. Give the Support Team a shout and they should be able to help make the arrangements.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
C
Rank 1
Colin CrawfordAuthor
Rank 1
August 8, 2022

How do I contact the support team

Blastoise186
Super User
Blastoise186Super User
Super User
August 8, 2022

Oh right, that might help a bit!

All the options can be found here, so feel free to pick one that works for you.

I’d recommend against calling in today however, as you’ll likely get snarled up in a huge backlog from the weekend. If you’re OK to hold back until Wednesday, you should get through a lot faster.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Tim_OVO
OVO Staff
Tim_OVO
OVO Forum Legend
August 17, 2022

What’s the latest on this one, @Colin Crawford? We want to mark a solution in case anyone else has a similar problem… 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
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