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DavidG58
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November 6, 2022
Solved

Unit prices on my smart meter In Home Display higher than the government cap energy price guarantee?

  • November 6, 2022
  • 24 replies
  • 2033 views

I have read a similar query where it appeared there was a discrepancy between the smart meter and the display unit

 

injtially I thought this might be my issue, but just now doing further investigation into my £20+ / day costs found my meter is showing the same rate as my display 

 

I should only be paying 34p, even if that is + VAT I appear to being charged far too much


my bills are scarily high, but it would appear they shouldn’t be as high as you are showing me. 
 

 

 

 

 

Best answer by Blastoise186

Updated on 13/08/24 by Shads_OVO

 

Ofgem’s energy price cap limits what you pay for gas or electricity on a variable rate plan. Find out how it works – and how it affects your prices with our price cap guide.

 

You can also see the latest information regarding the price cap levels and date changes on the Ofgem site here.

 

Your supply won’t just get disconnected. That’s a function which pretty much all suppliers in the UK have either disabled outright, or locked it away behind 20 years of red tape and 50,000 layers of approval - in other words it’s almost impossible to trigger.

The fix for this is actually quite easy. Simply ask the Support Team to run the SMETS Command Update Tariff Configuration against both meters. This should fix the configured rates on the meters and IHD.

24 replies

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Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
November 24, 2022

Hey @DavidG58,

 

I’ve just checked for you, 

 

Forum_Support are looking into this and aware they need to respond, they are investigating your issue currently.

Renewable Energy? Big Fan.
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DavidG58Author
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December 1, 2022

Further update, but only to confirm there is no change, really can’t believe I have waited nearly a month and still waiting 

 

how hard can it be for someone to change my meter readings for the correct charges 

 

despite assurances that it has been reported for support, at time when we really need to be on top of our usage and costs I can’t and to make it even worse the app / web site information has been minimised I can’t even check daily consumption there 

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DavidG58Author
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December 1, 2022

And why does my topic show as solved???

I am sure I haven’t changed the status, if I did it was a mistake and can’t see how to show it as outstanding 

Tim_OVO
OVO Staff
Tim_OVO
OVO Forum Legend
December 2, 2022

Hi @DavidG58,

 

I’m sorry to hear the prices on your smart meter and In Home Display are still to be updated. Good to hear your charges and online account details are all good. 

 

Please be advised that a forum topic can be optimised or updated in order to help others with another question. In your case, the question of wrong prices on the smart meter has a known solution that blastoise186 stated. So we make sure that’s prominent for anyone who finds this topic moving forwards by assigning it as the ‘best answer’. In your case that’s not been possible as of yet. Hopefully this gets sorted for you soon!

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