After installing solar and a battery system I have changed supplier from Ovo to Octopus. However, my Ohme charger still thinks my tariff is Charge Anytime and will not allow me to change the tariff.
Ohme say this is an issue that Ovo need to resolve by releasing my charger from their Kaluza platform. Two conversations with Ovo have resulted in two answers:
- First convo: “Since my energy supply account has been closed there is no reason why I should not be able to enter a new tariff.”
- Second convo: “We are awaiting an upgrade to the app. Until we get it you are stuck. Sorry, we can do no more.”
Sadly, this situation with each blaming the other was predictable but that makes it no less frustrating! Is there any wisdom in this community that may shed light on the matter?
