Updated on 01/04/25 by Ben_OVO:
Hey @Dorota Parker,
From the screenshots you’ve sent it does seem that your meter is communicating fine, and that usage was consumed.
I think the best advice for you would be to follow these instructions:
What’s the best way to locate an energy guzzling appliance?
Worried that your electricity usage seems high? By checking the usage of each circuit you might be able to find out the particular appliance which is the culprit. The meter will need to have decimals showing in the reading for this test to be useful:
- Leave the main breaker in.
- Turn off all individual circuits (on the fuse board, for example).
- The electricity meter should stop clocking usage. If not, there could be a short in the fuse/breaker panel box or an appliance connected without fuse/breaker protection. An electrician will be needed to investigate this.
- Turn on one individual circuit.
- Watch to see if the electric meter starts to clock usage.
- Turn off that individual circuit and turn on another one. Again, watch to see if the electric meter is clocking.
- Repeat step 6 until all individual circuits have been checked.
You’re looking for a circuit that causes the meter to clock a lot of usage, compared to the other circuits. There could be a problem with an appliance or a connection on that circuit. We’d recommend contacting an electrician to check the appliances on this circuit, particularly if there are any old or potentially faulty appliances plugged in. Find out the average usage for each appliances on this great guide and some great energy saving advice on the Centre for Sustainable Energy.
How do I perform a Creep Test on my electricity meter?
If you’ve been unable to get to the bottom of an increase in our usage by locating a greedy appliance, the next step would be to carry out an initial check on the accuracy of the meter with a ‘Creep Test’. To carry this out: turn off the power to your fuse box and check if the meter continues to clock. If the meter clocks (more than 1 - 2 units which could be down to residual power in the wires) then it's either faulty, or clocking someone else’s usage.
If your meter is in a communal meter cupboard, sometimes the meter details can get mixed up. Firstly it’s worth checking the meter serial number on the meter matches the serial number registered on your account. You can see this on the ‘Meter readings’ page of your online account.
