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Peter E
Super User
Peter ESuper User
Super User
February 15, 2023
Solved

The OVO app and website showing different usage

  • February 15, 2023
  • 20 replies
  • 448 views

The Ovo app is not showing the same electricity usage as the web page.

 

I have an EV and I keep check on the power usage on the Ovo app and it has been misreporting usage. In some cases the EV charging has been completely missed. On the 8th Feb it reported that I was charging in the early hours when it wasn’t and then missed the short top up charge about midday and missed the charge commencing 22:00 which was due to carry on to 03:30 on the 9th Feb. However, the web page agrees with my usage. I’m happy with the information on the web page as my costs are in line with what I’m expecting.

 

This is not the only instance but this seems to have started only recently. I can no longer trust the app data.

Best answer by Jeffus

Updated 21/08/24 by Emmanuelle_OVO:

Hi @Peter E 

The website is looking at 2023

The app is looking at 2022

It is not the same day

Perhaps post the 8th Feb 2023 from the app for us to compare. 

Or some other examples? 

Does that help?

In no way related, just looking back at your older posts, has the software on your meter been upgraded to SMETS2 now? Have you looked recently? 

https://smartmetercheck.citizensadvice.org.uk/

Just gives more options for checking usage via 3rd party apps. 

20 replies

Show previous replies
Jeffus
Rank 20
Jeffus
Rank 20
February 15, 2023

I’m not an SSE (ex) customer so I don’t have this app. I’ve been with Ovo since 2014 when they put in the Smart meter when I switched. The date on the Electric and Gas meters is 2014. The E meter is a Secure Liberty 100

Oops sorry, replying to a few threads i got mixed up…

So this is a good page to always check. 

https://account.ovoenergy.com/meter-readings/history/gas

As it will be very clear if you are getting daily smart meter readings and not estimated ones. 

It should say Smart next to each reading ideally. 

    Peter E
    Super User
    Peter ESuper UserAuthor
    Super User
    February 15, 2023

    Thanks for the links. I thought the Meter Readings were for supplying readings. I know better now!

     

    Yes. They are all Smart. Thank you

    Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
      Jeffus
      Rank 20
      Jeffus
      Rank 20
      February 16, 2023

      I’m not an SSE (ex) customer so I don’t have this app. I’ve been with Ovo since 2014 when they put in the Smart meter when I switched. The date on the Electric and Gas meters is 2014. The E meter is a Secure Liberty 100

      @Blastoise186 @Tim_OVO 

      These Secure Liberty meters. 

      Do you know how long these are certified for before they should be replaced anyway? 

      Is it 10 years for this model ? Or more?

      I think there is a set time for each model? Is that correct? 

      Is it documented anywhere in OVO? Is there a list we can have in case it helps answer some questions in the future? 

      Jeffus
      Rank 20
      Jeffus
      Rank 20
      February 16, 2023

      Thanks for the links. I thought the Meter Readings were for supplying readings. I know better now!

       

      Yes. They are all Smart. Thank you

      It is both. 

      You can supply readings if OVO stops getting smart meter readings for whatever reason.

      Plus you can check the daily smart meter readings. 

      You have to be careful on the usage page as you can't tell if there are any estimated readings. 

      https://account.ovoenergy.com/usage

      Firedog
      Super User
      FiredogSuper User
      Super User
      February 16, 2023

      … You have to be careful on the usage page as you can't tell if there are any estimated readings. 

      https://account.ovoenergy.com/usage

       

      You can usually tell if estimated readings are involved on the monthly chart. Scroll down to the table below the histograms; the figures given are coloured links to the daily usage chart unless they’re estimated, in which case they’re not linked to anything. This was the view of my usage table during a recent hiccup:
        

      It all came right once the system had cleared its throat:
        

       

      Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
        juliamc
        Rank 20
        juliamc
        Rank 20
        February 16, 2023

        @Firedog that’s very neat - I never realised. Thanks!

          Jeffus
          Rank 20
          Jeffus
          Rank 20
          February 16, 2023

          @Firedog useful, thanks. 

            C
            Newcomer
            Clairesellars1
            Newcomer
            March 2, 2023

            Hi can anyone explain why the total cost figure (£8.39) and half hour usage figures don't tally. As the first photo shows this has been exceeded between 1430 and 1530 without taking in the rest of the day. Which one is correct?

            Jeffus
            Rank 20
            Jeffus
            Rank 20
            March 2, 2023

            Hi can anyone explain why the total cost figure (£8.39) and half hour usage figures don't tally. As the first photo shows this has been exceeded between 1430 and 1530 without taking in the rest of the day. Which one is correct?

             

            Hi @Clairesellars1 the 30min figures are kWh, the total at the top is £

            C
            Newcomer
            Clairesellars1
            Newcomer
            March 2, 2023

            Thank you DOH!

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