Tariffs 3 Tier Superdeal rates

What is so secret & why not provide a good customer service by helping relieve their customers worries & concerns? The website states Superdeal support is being withdrawn soon. No associated comments to tell the customer when or what things will happen!

I’m just a Forum Volunteer - I don’t work for OVO. It’s not me you should be putting pressure on.

I do my best to get the most accurate advice possible, but I also have to balance that with not creating false hopes. In certain cases, I may have to err on the side of caution and not spill the beans. That’s just how it has to be.

I have put pressure on OVO since migrating to them last year & prior to that SSE! Nobody I speak to appears to know anything despite Superdeal support soon going.

No pressure is meant to be conveyed to you.

If you want a solution now, just like I mentioned earlier in the thread - simply change tariffs and upgrade to Smart Meters. That is possible to do iirc.

According to Mabels a few months ago they were told that OVO have not yet got the technology to change a 3 tier type meter to a smart meter. That is the dilemma I have, Superdeal tariff with 3 tier meter giving day, night & water readings & second meter giving reading for my storage heaters.

Hi @johndebs 

One of our volunteers Blastoise186 has left some really helpful advice on this already, but I just wanted to add a little onto this.

The Radio Teleswich System shutdown is now due April 2025, and we’ll be in touch with all impacted customers as soon as we know more on the solutions moving forward, as well as updating related topic threads on the Forum.

We know it’s not an ideal situation, with so little information available but we’re working hard to get a solution in place as soon as possible.