Tariff switch timing wrong? Eco 10 new meter

S xxx, in the meantime will be over paying for some power and not getting the full time on my heating.  OVO have had a long time to prepare for the change in metering. I’m not happy with your answer. Time will not sort this out. It needs attending to as soon as possible. 

Please consider this as a complaint now.

I have spent a long time working out what is going on with this system.

Please supply me with a job/ticket number for this fault and register my complaint.

Sorry for jumping to conclusions!
    

I don’t think that’s the case. The meter should be set up to change tariff at the times in your plan, shifted by the 8-minute randomized offset (if my guess is correct). That means that anything you use in the offpeak periods will be charged at offpeak rates, so you just have to be careful in those first eight minutes. The heater switching times times are separately controlled, so the fact that they’re coming on late only means that you’re getting less charging time than you bargained for. If it’s proving to be too little (they’re blowing cold before the next charge period starts), then a tweak like I suggested should help, it it proves to be possible.

I agree that the support agent wasn’t a great deal of help. However, I hadn’t realized that this meter was brand new, so it is possible that some things haven’t settled down yet.
  

I was a little bit surprised by the meter exchange label visible in your third screenshot. The Installed meter serial no. looks suspiciously like the Removed meter’s one, and completely different from the number on the meter itself. OVO’s engineers are usually more careful than that; was this perhaps a contractor rather than a home-grown OVO installer - one of these?
  

Thanks, I’ll check the meter numbers. 
The heaters are off peak and should be powered for all of the off peak time as far as I’m aware. As I said I should be getting 10 hours off peak. For everything. As I was told on the phone.  All my off peak before went to the heater circuit. 

There is no ‘heating circuit’ post RTS. Your heaters are on a dedicated circuit, but the difference is that the circuit is only live when the ALCS in the meter says so. Ideally, it should be on for the whole of the offpeak periods, but the ALCS may have been configured to start 30 minutes late to avoid, as I pointed out, charging before the tariff change has taken effect. If you have an immersion heater for hot water, it may have been wired on the same circuit. Check its controls to make sure it’s not running for all of the offpeak hours; that would probably be a waste of energy. 

You are. You’ll have to check the meter itself* to see precisely when the tariff changes from peak to offpeak and vice versa; I expect you’ll find that it changes like clockwork at ~8 minutes after the advertised times, for the reason I’ve given. When you know what the exact times are, you can adjust all your heavy consumption to suit. I’m not familiar with that sort of meter, so I can’t give the easiest way of seeing just when the tariff changes. You’ll have to experiment.
  

*   Your IHD may also show the tariff change at the same time as the meter, but I can’t be sure, so I’ve asked the experts. What sort of IHD did you get with your new meter?

Thanks, the IHD does not have a peak/off peak indicator. It tells me the price per hour at the current consumption rate if I made a chart I could use that but I shouldn’t have to. 
This is the IHD. I can’t read the tiny writing under it. 

The lack of a peak/off peak indicator is why I had to plug a lamp into  what was the old off peak circuit to see when it was supplied. 

The rate doesn’t change 8 minutes after the published time. It gives about 1.5 hours less off peak. At least it switches the old off peak circuit like that. 

On the IHD, touch OK, then OK again to access Account information. Touch the right arrow twice; the current tariff should be displayed and, I suspect, change with the tariff on the meter. Your observations suggest that this happens about 8 minutes after the advertised times. When the lower tariff is active, all usage is charged at the lower rate. There will be 10 hours offpeak each day, probably to the second and certainly to a minute.  

This is quite independent of the times your heaters are switched on and off - please try not to confuse the two sets of timings. Of course, the heaters (and anything else wired to the switched circuit) shouldn’t be switching on before the rate has changed to the lower one, and they should be switching off before the higher rate takes effect. 

In your photo, the traffic light at the foot of the screen is green. I would expect this to turn amber - or possibly red - when the heaters turn on, to show a higher than usual power draw. The same will happen when you turn on the electric kettle. If you touch the Now button, you’ll see just what that unusually high power draw is:
 

Thanks, I understand what you are saying, I’ll check the IHD. The fact remains that I was told twice that during off peak hours EVERYTHING gets fed.