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simonward
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August 1, 2023
Solved

Tariff not updated on smart meter yet, what can I do?

  • August 1, 2023
  • 1 reply
  • 749 views

Since the price change in July my smart meter has not updated to show the new tariff rates and standing charges. 

What can I do about this as as one of the main reasons for having a smart meter surely is to have accurate pricing information on hand?

Any advice would be appreciated.

 

 

Best answer by Blastoise186

Updated on 25/03/25 by Ben_OVO

Easy fix! Simply use Live Chat at https://help.ovoenergy.com and you can ask the Support Team to run the SMETS Command Update Tariff Configuration. :)

1 reply

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
August 1, 2023

Updated on 25/03/25 by Ben_OVO

Easy fix! Simply use Live Chat at https://help.ovoenergy.com and you can ask the Support Team to run the SMETS Command Update Tariff Configuration. :)

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