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briiow
April 19, 2023
Solved

Synchronize IVIE monitor and OVO account billing

  • April 19, 2023
  • 8 replies
  • 87 views

My OVO bill is calculated to the 24th of each month.My IVIE monitor calculates to the first of every month.

Is there any way to synchronise them to the same date?

Best answer by Blastoise186

Afraid not. It’s a fixed thing. ivie will have to shift over, but I suspect both are hardcoded

8 replies

Blastoise186
Super User
Blastoise186Super User
Super User
April 19, 2023

Hi @briiow ,

You might have to ask ivie support for that, but I’m not sure much can be done I’m afraid.

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Jeffus
Rank 20
Jeffus
Rank 20
April 20, 2023

Hi @briiow ,

You might have to ask ivie support for that, but I’m not sure much can be done I’m afraid.

@Blastoise186 can OVO customers ask  OVO to have their billing period changed? 

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
April 20, 2023

Afraid not. It’s a fixed thing. ivie will have to shift over, but I suspect both are hardcoded

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BPLightlog
Super User
BPLightlogSuper User
Super User
April 20, 2023

You can change the date of your direct debit which I thought changed the billing period?

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Blastoise186
Super User
Blastoise186Super User
Super User
April 20, 2023

Nope! That doesn’t change the billing cycle with any energy supplier. It does change it for EE though if you have a mobile phone contract with them

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Firedog
Super User
FiredogSuper User
Super User
April 20, 2023

@Blastoise186  @Emmanuelle_OVO For the first three years that OVO was my supplier, my billing period started on the day of the month when my contract with them started. When the billing system changed three years ago, this also changed: I received statements for 8 Dec 2019 - 7 Jan 2020, 8 Jan - 31 Jan 2020 and for each calendar month thereafter. Is it no longer possible to arrange this on request?

As far as I can tell, the date of the DD is irrelevant, although it might not be if variable DDs are ever introduced. 

 

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Blastoise186
Super User
Blastoise186Super User
Super User
April 20, 2023

OVO used to support Variable DD in the early days, but it looks like they terminated that support some time ago. I doubt the new billing platform has ever supported them and probably won’t ever support them.

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Jeffus
Rank 20
Jeffus
Rank 20
April 21, 2023

My OVO bill is calculated to the 24th of each month.My IVIE monitor calculates to the first of every month.

Is there any way to synchronise them to the same date?

Perhaps just phone OVO and ask, although reading all the comments I suspect not. 

Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd