Switched to PAYG by mistake. Hours spent trying to switch back! - NO SUCCESS!

Thank your customer for booking the appointment with us – and let them know an engineer from MDS will be round between 15:07 and 18:07 on 11/03/2025

They are en route!! Apologies for all this 

​@Lukepeniket_OVO engineer has visited and told me he is not trained to touch anything 3-phase. There is nothing he can do. We are being left to run out of the remaining £1.50 Emergency Credit on a very cold night!

Thanks for your help though. I am now trying to get OVO to get someone out who can actually solve their mess. EDIT: but it appears they are not available to handle enquiries at this time.

You’re now in Friendly Credit hours, so your power should stay on overnight even if the credit runs out. It will remain on until 9am tomorrow.

My issue is, that even if the power goes off at 9am I will immediately be losing money as I have equipment here that is vital to my business staying open. A server being the key thing! 

Swapping to a smart meter was the stupidest idea I ever had!

If you lose power, call 105 and the DNO might be able to get you back on.

This is a rare issue - I’ve never seen it before and we’ve seen tons of Smart Meters on this Forum.

It’s really getting to me tbh. I have two kids and need to keep the house heated etc. It’s a whole level of stress that I really could do without. 😥

UPDATE:
After a sleepless night, I have now got an ANOTHER appointment from SMSL within the next 4 hours. 

I have iterated numerous times that the engineer needs to be able to deal with 3 phase. 

Everyone please pray for me!

The solicitor is going to have so many webchats to go through!

Please keep us posted with how you get on ​@notsosmart I’m so sorry to hear that the previous appointment was unsuccessful.

You may want to consider using a faster - and far cheaper - option instead. Using the complaints process at https://ovoenergy.com/feedback followed by the Energy Ombudsman at https://www.energyombudsman.org/ is free and usually gives you a higher chance of a resolution that works without all the stress, hassle and cost of legal action.

It’s also worth noting that this gives OVO a chance to dig right into the root causes and potentially fix them for everyone at once - legal action might prevent them from doing that.

The other note is that the courts would expect you to have given OVO a reasonable chance to resolve this in earlier stages first. If you jump the gun and go straight for the courts, it may hurt your case badly. Better to show you’ve tried all the previous steps first as that’d strengthen your case a lot if it came to it.