Hi.
In 2022, I was moved, not by me, from SSE to OVO. Subsequently, that year, I did not receive the Warm Homes Discount, despite having received it both before and since. Is there any way I can fight my case to get reimbursed, pls? I no longer have my letter of entitlement.
Thank you.
Kind regards
Debbie
Updated on 14/06/24 by Abby_OVO
The Warm Home Discount is a one-off £150 discount given to eligible domestic electricity customers to help with their energy costs. It's usually paid between October and March of each scheme year. It's a Government scheme funded by participating energy suppliers like us. It’s designed to help people who need it most.
The Warm Home Discount (WHD) scheme is closed for the scheme year 2023/24 and will reopen again later this year.
Customers in Scotland can now register their interest in the WHD Scotland Broader Group for 2024/25.
You can register your interest via this form (if you fall into the Scotland Broader Group) but you can also find more information via these links:
OVO Broader Group: https://www.ovoenergy.com/guides/energy-guides/warm-home-discount-scheme
Boost Broader Group: https://www.boostpower.co.uk/help/support/how-do-i-get-the-warm-home-discount
When the Scottish Broader scheme re-opens we'll contact our customer by email to invite them to apply online.
Ways to get financial support
If you’re struggling financially or you’re worried about your energy bills, we’re here to support you. Find out about the different ways we can help here.
How do I register for the Priority Services Register (PSR)?
Check out the Customer Support package here: https://winter-support-package.ovoenergy.com/
Hey
Sorry to hear this,
Did you get the discount this year? Do you usually have to apply or are you part of the ‘core group’. As Nukecad advised there have been changes to the Warm Home Discount in recent years. This topic may have some helpful advice:
he Warm Home Discount (WHD) for 2023-24 is now open.
For those in England and Wales, eligible customers will receive a letter from the Government confirming if they are eligible, and don’t need to do anything to apply.
For those in Scotland, the Core Group remains unchanged and applies to those who were in receipt of the Guaranteed Element of Pension Credit on 13 August 2023. If you fall under this category, you do not need to take any action and you’ll receive a letter to notify you of your eligibility.
For customers in Scotland who fall under the Broader Group, you do still need to apply - you can check out this really handy guide on eligibility criteria for the Broader Group in Scotland, as well as the homepage for the Broader group from the Government: https://www.gov.uk/the-warm-home-discount-scheme/low-income-scotland.
For more information, you can check out the Government Warm Home Discount homepage.
If you think you might be eligible but haven’t yet received a letter, you can use the Government’s Eligibility Checker to find out if you could qualify. (Letters are being sent out right up until early January 2024, as per the WHD webpage, so if you don’t have it just yet, don’t worry).
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
