Storage Heater not working after Smart Meter installed

Thanks for clarifying and being interested.

No worries! We’re here if you need us!

Even if that does mean having to have 20,000 things on the go at once. :P

Yep, looks busy😄

Just to update you all. It looks like finally there is some movement in my case. Got a call EOD from OVO saying they would do the remote check up’s suggested here on the forum. Not holding my breath just as yet but being hopeful! 

That’s probably because of something we did in this thread. :)

Keep us posted with how things go!

Keep us posted @mazza!

Just a note, from previous experience I know that if you did get a private electrician and they advised in the job notes the fault was with OVO you could send customer support the invoice and have it refunded.

Hopefully it doesn’t come to that, as I appreciate that would be an inconvenience to you. 

Just received not such good news fromOVO, copying here:

I’m emailing you an update in regards to your Smart Meters.

Unfortunately, after monitoring your meters on our system, it would appear that we are not communicating correctly with your smart meters and we are unable to fix this remotely. We do apologise for any inconvenience.

In order to fix this issue we would like to revisit your property at a time that’s suitable for you and ensure your electric meter is communicating with us as expected. Please call us on 0330 303 5063 at your earliest convenience in order to book this. We're available Monday to Friday, 8am-6pm.

This took OVO almost 4 weeks to find out!!!! Very disheartening to call OVO again.. Would have been much easier they would ring me…..

@Emmanuelle_OVO 
I spoke to the electrician on the phone and he said he would not take on this job as it's for OVO to fix it. No charges for the phone call.

Unfortunately, a lot of malicious folks would take advantage of such callbacks and try to spoof OVO…

The diagnostic also takes time to run iirc - just in case it’s a transient issue.

Sorry to keep on posting.

I'm so confused by this email OVO sent me earlier today.

 Rang OVO just now, was put on hold after telling my details,  line failed 2 X. After ringing the 3rd time the operator said the earliest appointment will be the 6th December. 

Have the remote checks done to attempt fixing my off peak problem and that's why OVO sent me this email? 

Or has the smart meter not communicating with OVO nothing to do with my storage heater problem?

The only thing I heard from OVO today was the email.

Sadly, the operator couldn't help much with these matters. He also couldn't transfer me to the person ringing me yesterday evening. 

What I'm supposed to do?
I really can't deal with this anymore. It’s 4 weeks this Saturday.