Sort out the regular issue of new customers not being able to easily give opening meter readings

Thanks for coming back to my on this.

So @pmmg, you don’t have a smart meter, you were prompted for a reading, and you did have the option to submit it on the online account. It’s there that the problem appeared when you tried to submit the reading. 

@New EV driver on the other hand has a smart meter, wasn’t emailed to submit a reading and never got an option to submit a reading. 

So perhaps we can narrow down this feature idea to be targeted at fixing the issue for non-smart meter customers who can’t submit their reading?

The last one is a very old topic

Although the last thread was old, the last case was 3 months ago on that thread

Perhaps, I think you would need to do a good trawl to pick up and check any other cases to be sure.

Some cases are probably due to not actually been able to log in which i know you said very recently is being worked on which is great

I have just bought a house and have opened a new account with OVO as they are the current suppliers. I want to submit opening meter readings but the website won’t allow me to do that. I get a message saying there are no longer any meters associated with this account. Can anyone help with this?

Howdy ​@Alan90125 ,

The name’s Blastoise186 - I’m one of the Forum Volunteers around here. Good to meet ya!

That… Does sound a bit strange… In fact, it’s not something I’ve seen before either…

I think the best bet in this case is to have a word with the Support Team in the morning. You can do that via either Live Chat at https://ovoenergy.com/help or by calling 0330 303 5063.

Hope this helps

Hey ​@Alan90125 

I’m glad to see one of our volunteers has already stopped by with some really helpful advice here.

Something definitely doesn’t sound quite right and I’d definitely suggest contacting the Support Team to take a look at what might be going on to cause that.

Keep us updated with how you get on.

My first though is that you may have been a bit too quick off the mark for the system to be updated and it hadn’t reallocated the meters to your new account yet.
(So it wasn’t actually a case of ‘no longer’ but was ‘not yet’).

Second thought, and this might sound daft but does happen. (Particularly in rental properties).
You have registered on the websited using your new account number and not the old one from the previous owner?
I ask because that previous account would have had the meter association removed as the meter(s) should now be  associated to your newly opened account.

Morning ​@Alan90125 and welcome to OVO!

Have you spoken to our Support Team yet? I’m hoping this has all been sorted now? Here’s some handy guides for getting everything set up, and for using our online and app services:

Let us know if you’re still having issues and we’ll do our best to help!

Cheers 😁